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  • Qlink crashes

    Hi guys,

    First I had some trouble getting the Excel Addin (dll file) running but it seemed to work. Since a few days Qlink crashes constantly - I'm not able to receive any data. It happens instantly after I open my Excel file. Any suggestions? I already removed the software and installed a new version. My system is running on 32bit

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  • #2
    Which version of the program are you running?
    Thank you,
    Eric O.
    eSignal Support

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    • #3
      I installed QLink_3_01_0109.exe and use Excel 2010

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      • #4
        it seems that Qlink only crashes when the option "desktop compatible" is enabled. however, I tried to load intraday data (240min) and I receive the message "no data" for many symbols - contrarily, daily data works fine

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        Last edited by kalle557; 07-14-2013, 08:38 AM.

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        • #5
          How many symbols are you requesting data for at the same time?
          Thank you,
          Eric O.
          eSignal Support

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          • #6
            I tried 100 up to 400 symbols at a time. Didn't make any difference though

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            • #7
              I would suggest contacting our tech support team regarding this issue. We should be able to solve this, but it may require that we take remote access of your system for a short period of time. Thank you

              http://www.esignal.com/support/esignal/contactus.aspx
              Thank you,
              Eric O.
              eSignal Support

              Comment

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