Results 1 to 11 of 11

Thread: NYSE Euronext Global Index Feed

  1. #1
    Join Date
    Jan 2008
    Posts
    263

    NYSE Euronext Global Index Feed

    I was just looking at my account today and noticed that i've been subscribed to the NYSE Euronext Global Index Feed since July


    I don't recall signing up for this but yet it's there - what exactly does the NYSE Euronext Global Index Feed subscription provide and how did I get signed up ? Is this Hot List related ?

    The Hot List Stock Market Watch data is already provided as result of the NYSE quotes subscription is it not ?

  2. #2
    Join Date
    Feb 2007
    Posts
    1,004

    GIF information

    this is the GIF service that was broken out seperate from the regular NYSE index feed over the Summer. It was free then, but as of December 2011 the exchange has added a $5 per month charge for this. If you don't want to be charged for this or don't want it on your account, let me know and I can take it off. Below I've added a link for what indeces it provides. Hope this helps

    http://kb.esignal.com/article.aspx?article=5073&p=1
    Thank you,
    Eric O.
    eSignal Support

  3. #3
    Join Date
    Apr 2008
    Location
    Ontario, Canada
    Posts
    152
    good point.. you have raised guppy..

    I also have the NYSE Euronext Global Index on my bill..

    I have checked it off in my account.. but was not aware that I was being charged on that one.. missed it last month..

    Wish eSignal would do a better job of letting us know about these changes..

    Mars

  4. #4
    Join Date
    Oct 2002
    Location
    California
    Posts
    2,580
    While we did our best to notify all users, perhaps additional reminders would have helped. We'll be happy to reverse the charge for Dec if you contact Customer Service.

    Thanks.
    Scott Johnson
    eSignal Support
    Helpful support sites:
    eSignal KnowledgeBase, Account Maintenance

  5. #5
    Join Date
    Jan 2008
    Posts
    263

    eostrom

    I don't see anything in that list of indeces that I nede so if you could, yes reverse any charges that were applied and I have removed it from my subscription list.

    Thank You

  6. #6
    Join Date
    Jan 2008
    Posts
    263

    Just as an FYI

    Just as an FYI

    I checked back in on this thread today expecting that it wasn't replied to as I never got any email notifications that there was thread activity. Seems something's gone wrong with your auto-email notifications of thread activity.

  7. #7
    Join Date
    Oct 2002
    Posts
    18,989

    Re: Just as an FYI

    guppy
    See this notice in the General Service Announcements forum
    Alex


    Originally posted by guppy
    Just as an FYI

    I checked back in on this thread today expecting that it wasn't replied to as I never got any email notifications that there was thread activity. Seems something's gone wrong with your auto-email notifications of thread activity.

  8. #8
    To guppy and tradermars

    Please be advised that the NYSE Euronext GIF has been removed as of the 22nd December 2011 and a credit of $5 has been issued to both of your accounts.

    The NYSE Euronext made a change to their feed and implemented the GIF which was free up until the 1st December 2011.

    This was then made chargeable at $5 per month, however, this was left on to avoid any possible disruption to your services.

    If you have any questions or require further assistance, please let us know,
    Regards
    Kevin B
    eSignal Support

    Helpful Sites

    Knowledge Base

    Account Maintenance

    Click here for further contact details

  9. #9
    Join Date
    Apr 2008
    Location
    Ontario, Canada
    Posts
    152
    Kevin: thank you for the credit for the NYSE Euronext GIF ..

    and would like to wish all the eSignal representatives.. I have been in contact with.. either through the forum.. or by email..
    a Merry Christmas to you all and your family..

    and that goes for you also guppy..

    thanks guppy for the wakeup call on the Euronext item..

    Mars

  10. #10
    Join Date
    Feb 2008
    Posts
    42
    I have two accounts and both now are subscribed. Please can I receive a credit for this - I never asked for this subscription.

    The account number is: 1140000

    Thanks

  11. #11
    Join Date
    Feb 2007
    Posts
    1,004
    @random

    You will have to speak with our customer service team regarding any credits that you would like put on your account. They can be contacted in one of the following ways


    http://www.esignal.com/support/esignal/contactus.aspx
    Thank you,
    Eric O.
    eSignal Support

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •