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Dear: Customer
Please note that there will be limited support available on Thursday 4th and Friday 5th December during European market hours. This is due to staff training in our London office. During this time all phone calls will be diverted to alternative customer support teams in Australia and the US. For this reason, call wait times are likely to be longer than usual. We suggest that you only call for urgent issues, and encourage you to email or use the LiveRep facility instead.
Please bear in mind we will only be able to assist you in English, as other offices do not have multi-lingual support staff.
Remember that you can add / remove services, check your billing and update personal details via the on-line Account Maintenance facility: https://secure.esignal.com/Maintenance.asp Just log in with your product username and password.
Many technical, product and data solutions can be found in our KnowledgeBase:
The London office will re-open on Monday 8th December 2008 at 7:00am GMT.
Please note that there will be limited support available on Thursday 4th and Friday 5th December during European market hours. This is due to staff training in our London office. During this time all phone calls will be diverted to alternative customer support teams in Australia and the US. For this reason, call wait times are likely to be longer than usual. We suggest that you only call for urgent issues, and encourage you to email or use the LiveRep facility instead.
Please bear in mind we will only be able to assist you in English, as other offices do not have multi-lingual support staff.
Remember that you can add / remove services, check your billing and update personal details via the on-line Account Maintenance facility: https://secure.esignal.com/Maintenance.asp Just log in with your product username and password.
Many technical, product and data solutions can be found in our KnowledgeBase:
The London office will re-open on Monday 8th December 2008 at 7:00am GMT.