Tick and intraday interval chart problems - missing data

[FibbGann]

Thanks Scott, Good luck all I am going on vacation then. See you all next week. when were up and running.

Fibbgann

[vegasoul]

after having the intraday charts for one day..

I think they have come back..

all EUREX products are missin MANY HOURS of data this time..

I think it's three..

I live on the other side of the planet so I guess I am one the first guys to notice the problem.

come on, esignal..this is getting unacceptable!!
it's already two week since the problems, and still no
fix in sight..

damn..I wish I can a vacation too..
but there are people who trade for a living..you know?

P.S. and yes.. I have a backup..I am very glad that I have it.

[vegasoul]

Once I think about how much we pay ..and having to put up with this sort of crap..and all the missed opptunities..

I think I might be better off getting bloomberg terminal, at least I get reliability.

esignal is a piece of toy ..

[Jeanmark]

help !!! I have a problem....

I would like to know why I'm a signal customer ?

Do you have any ideas ?

thank you

[vegasoul]

why? because we are cheap..

and we are paying for it now..

it all balance all..

well...intraday data back online...hope it stays that way.

but the first 15min for european products is missing data and

have the wrong timestamp...the open is wrong..

one after another, when is this going to stop?!!

[Lancer]

All OK today. US equities and futures.

[Enlighten]

DATA is GOOD here.... good job guys lets see if it holds

:-)

[JayF]

New update posted... please see this announcement.

[ScottJ]

Hi Fibbgann,

I can appreciate the frustration associated with dealing with all our recent tick server problems but as you can see from this announcement we've experienced multiple problems over the past 3 weeks.

Please be more specific when you are reporting problems. What problems are you seeing, what symbols are you using, etc. Our Network Operations team works 24/7 but we need additional information. I just checked interval charts for $INDU, ES #F and several stocks and they appear OK. What are you seeing??

Thank you.

[FibbGann]

Sorry, I am just getting frustrated. Check out CSCO, JNPR, AMD, INTC, MSFT, RIMM, QCOM, BRCM they show only the last 10 minutes of Friday.

Fibbgann

[ScottJ]

I'm seeing data on all those symbols from yesterday. Here's CSCO.



That doesn't mean there's not a problem, it just may mean the problem is isolated to 1 or more specific tick servers. Please try exiting and restarting eSignal a few times and see if the data re-appears. While still seeing the missing data, please PM me with your eSignal username and note the exact time. With your username, we'll be able to see what server you are connected to.

I can't promise we'll be able to address this tonite but at least I can give our Engineers a heads-up and hopefully, you'll see the data again when you get switched to another tick server.

Thanks.

[ScottJ]

Hi Fibbgann,

Got another update post the PM I sent you earlier. We have located the offending tick server and took it offline. If you continue to have problems, please post here with as much detail as possible and we'll keep checking the server farm in case this problem wasn't isolated to the one server. Engineers will be looking into this further as well.

Thanks.

P.S. I changed the title of this thread to make it more reflective of the discussion.

[brianb]

I'm also missing data from friday in many symbols
restarts aren't helping.
It looks like we've got a few more servers to repair .JNPR, NVDA,RMBS, AMGN are bad. SNDK and EBAY are fine.

[ScottJ]

Hi brianb,

Thanks for the report. Can you either post your username or PM me with it? We'll need that to determine what server(s) you are connecting to.

Thanks.

[Jeanmark]

Miising data with Volume data for EUREX and matif
Thank you