any general problem ?

[eostrom]

We are working as fast as we can to get things up and running.

[Loki]

The time stamp on these Fourmn posts is confusing. I just posted about being unable to log into eSignal and the time said 02:21 PM. It was 6:21 AM Pacific time. What time zone is the forum using?

[eostrom]

The forum should be using the timezone that you have set.

[gjj123]

"We continue to restore the service to as many customers as possible. We believe we're close to completion."

If it is an authentication issue, as you say, just let anyone in, who is trying to access the service, then eliminate unauthorised access.

Why are we being penalised, for being authenticated users ??

[eostrom]

That is not what is happening, nor will that fix the issue. We are working on it and are processing connections as fast as we can. Thank you

[dr1990]

That is not what is happening, nor will that fix the issue. We are working on it and are processing connections as fast as we can. Thank you

Do you do these one at a time? Still 300 people in the live chat queue ahead of me

[smerritt]

Tech support number crashed, online help was quite long without response. Definitely not good if you're a systematic trader. I would have expected an e-mail stating exactly what was stated on the admin forum with an estimated time til solution and a mention of credit for time lost. Obviously they cannot compensate for trading losses, but it does bring into question the dependability of the service.

[eostrom]

No, very large batches. There are a lot of stale sessions in Liverep right now. We have our reps working on clearing them out.

[Loki]

As users what should we do. Should we keep trying to log in, or can we just open eSignal and leave it open until it logs in on its own?

[eostrom]

We are processing connections as fast as possible. The best thing to do with now is to shut down the application and wait about 10 minutes and attempt to log back in.

[smerritt]

Any advice for a third party quote/portfolio viewer other than yahoo finance to use in the interim? Definitely reiterates the need for a backup system.

[paissa]

It works now!

[dr1990]

How are you prioritizing the repair, who gets fixed and who doesn't? Today's basically a write-off for me, and a few others too I imagine as there's still a 2 hr queue in liverep and no answer on the phone.

[smerritt]

I'm on the East Coast (US). Not working yet for me.

[dr1990]

I'm back in. Thank you.