Wrong Commodity Information

[dberliner]

Hi!

I hope this is the right board to address this, and I apologize if it's not...


I will post only one example.. but I have noticed that on almost all of the commodities I am looking at (daily charts only).. the closing price, alongside opening prices and high and low of day prices, all are one tick below where they actually have reached.

8/23 cotton closed at 5142 , however Esig shows it at 5141.
This phenomenon happens on all commdities ,and on O, H and L as well...

Please help me get to the bottom of this issue..

Thanks,

Dana Berliner

[ACM]

Dana
FWIW this is what I am showing for Cotton Dec contract. The HLC appear to match NYBOT's values
What version of the software are you running?
Alex

[ScottJ]

Hi Dana,

Is this the first time you've seen the prices off by one like this? I just pulled up your example and I'm getting the 5142 price on both a chart and in a quote window. If this is something new, I'd first suggest exiting and restarting eSignal to make sure you get a fresh set of connections. If this isn't a new issue, please provide a few more examples and we'll try to figure out what's going on.



Thanks.