new livecharts - bugs

[eSignal_ToddI]

I don't see a contradiction in terms.

The =2 symbols are created in-house, they do not come from the exchanges.

We based those =2 symbols we created around when data on those pit traded contracts started as a way to tie how the electronic contract fared while the pit contract was active.

we have one market - the russell 2000 mini - which has a regular trading session from 9.30 to 16.15 ny time - and a globex (or overnight) session

The CME e-mini equity index futures only have one session from 15:30 to 15:15 (with a break between 16:30 and 17:00) on Mondays through Thursday and from 17:00 to 15:15 CT on Sundays and holidays and all trading is executed on Globex.
Contract Specs can be found from this page of the CME site. As such there is no "regular trading session" for these.

We are looking for ways to address this issue though, but as I referred to in the link you mentioned, it's not an easy resolution.

[freestyle]

the only REAL questions here are:

how did the old version handle this - and WHY in the world did you change it to how it is now????

there is no reason - and you only created yourself lots of problems.

do you have any idea how annoying it is if i have to enter two symbols every time i want to watch a specific market?

you guys seem to like complexity - for whatever reason.

forget that "=2" nonsense and bring the old modus.

and i think there IS a VERY EASY resolution - since it worked before - for many many years WITHOUT ANY problems.

(of course there is only one session - but you know what i meant)

[freestyle]

Originally posted by ToddI
I don't see a contradiction in terms.

The =2 symbols are created in-house, they do not come from the exchanges.

We based those =2 symbols we created around when data on those pit traded contracts started as a way to tie how the electronic contract fared while the pit contract was active.

and why should i care about any sort of pit trading?

the e-minis are only traded via globex - right or not?

so forget those pits.

you get a continuous data stream through the day and mess it up - that's the fact obviously.

and so far you do not know why.

[tradermars]

I second the thoughts expressed below by freestyle..

It's a programing problem.. one that is very annoying is.. the vertical gridlines time frame that changes on its own will.. one line shows a 10 min spacing.. then a 15 min spacing.. then the next 2 or 3 lines are 10 mins.. then back to 15.. WHY ??

It seems the programers/developers have no sense.. nor can they visualize.. what is needed for charting.. nor what trading is about.. therefore.. it's a hit and miss situation in programing..

[goofyfoot]

freestyle,

tone it down pal, your combative attitude is not helping anything. and Todd here is not the enemy, he's our ally in trying to move this thing forward

all businesses have the right to refuse service to anyone, they should have anyway. and if it was my decision, i might be exercising that right . . .


you wrote:
"and why should i care about any sort of pit trading?

the e-minis are only traded via globex - right or not?

so forget those pits"


the fact of the matter is we all care about the pits, because the pit hours are the time periods we are trying to (wanting to) filter out and view

have a nice day

[freestyle]

"combative attidute" ...?

... whatever ...

you know what makes me sick here?

we've been using a tool for many years - we had ups and downs - but all in all it worked fine and offered everything we needed.

now they give us this bunch of problems and remove a good product.

if they bring out something new then i think EVERYBODY expects this new product to be better than the old one.

i do not think that i expected too much when i thought that this new tool will have AT LEAST ALL the functions and features the old version had - or what do YOU mean?

but it does not - instead there seem to appear new weird bugs every week. don't forget that 2 months have already passed by since the old one is gone.

these are FACTS. and i wonder how long it will take until someone will delete this post again just because it brings FACTS on the table.

trading is difficult enough without such software nonsense.

are YOU a trader?

and you CAN forget the pits. just go back to the old version's modus - this is all i ask in this matter (and in several other ones).

you have ONE datastream per symbol (contract month). this data stream is shown (for e-minis) from 9.30 to 16.15 (ny time) by default. and if i push the "all sessions" button i get the entire session (almost 24 hrs.) - so please - WHAT is the problem here??? am i the only one left with a brain? it worked this way for the old version - and now all of a sudden ...??

oh man...

[freestyle]

Originally posted by tradermars
I second the thoughts expressed below by freestyle..

It's a programing problem.. one that is very annoying is.. the vertical gridlines time frame that changes on its own will.. one line shows a 10 min spacing.. then a 15 min spacing.. then the next 2 or 3 lines are 10 mins.. then back to 15.. WHY ??

It seems the programers/developers have no sense.. nor can they visualize.. what is needed for charting.. nor what trading is about.. therefore.. it's a hit and miss situation in programing..

the hing with those gridlines is the next thing they do not seem to understand.

ok - now we have one every 10 minutes - great.

with the old version we had one at xx.00, xx.15, xx.30, xx.45.
(for a 1-min. chart).

and that is the ONLY correct style - i would say.

but NO - they have to invent something NEW - without any reason.

this is typical for those software heads. nobody there is a trader who actually uses this product - i bet.

[goofyfoot]

Originally posted by freestyle
"combative attidute" ...?

... whatever ...

you know what makes me sick here?

we've been using a tool for many years - we had ups and downs - but all in all it worked fine and offered everything we needed.

now they give us this bunch of problems and remove a good product.

if they bring out something new then i think EVERYBODY expects this new product to be better than the old one.

i do not think that i expected too much when i thought that this new tool will have AT LEAST ALL the functions and features the old version had - or what do YOU mean?

but it does not - instead there seem to appear new weird bugs every week. don't forget that 2 months have already passed by since the old one is gone.

these are FACTS. and i wonder how long it will take until someone will delete this post again just because it brings FACTS on the table.

trading is difficult enough without such software nonsense.

are YOU a trader?

and you CAN forget the pits. just go back to the old version's modus - this is all i ask in this matter (and in several other ones).

you have ONE datastream per symbol (contract month). this data stream is shown (for e-minis) from 9.30 to 16.15 (ny time) by default. and if i push the "all sessions" button i get the entire session (almost 24 hrs.) - so please - WHAT is the problem here??? am i the only one left with a brain? it worked this way for the old version - and now all of a sudden ...??

oh man...

thanks for proving my point

[freestyle]

Originally posted by goofyfoot
thanks for proving my point

i don't know what your "point" is.

maybe YOU use livecharts only for playing around and so you don't care if it actually works or not.

maybe you are an undercover agent here.

fact is that they take our flawless money for a not flawless product.

and i am really astonished about their way of treating their paying customers who currently pay money for helping them to find out what is wrong with their products and their business.

this is a very weird situation indeed.

[freestyle]

Originally posted by freestyle
the only REAL questions here are:

how did the old version handle this - and WHY in the world did you change it to how it is now????

there is no reason - and you only created yourself lots of problems.

do you have any idea how annoying it is if i have to enter two symbols every time i want to watch a specific market?

you guys seem to like complexity - for whatever reason.

forget that "=2" nonsense and bring the old modus.

and i think there IS a VERY EASY resolution - since it worked before - for many many years WITHOUT ANY problems.

(of course there is only one session - but you know what i meant)

Todd,

i have to repeat my question. why was it necessary to change this compared to the old version?

[wireless guru]

Originally posted by freestyle
Todd,

i have to repeat my question. why was it necessary to change this compared to the old version?

The “=2” symbols are created in-house and due to bandwidth issues we can not create anymore at this time. The "=2" symbols were initially created to allow clients to see how the mini contracts performed while the big contracts were open on the floor. The old version of LiveCharts used a technique that is not compatible anymore. I hope this helps explain the issue.

Have you been able to use any of the new technical indicators we added to the new LiveCharts? We've received a lot of favorable feedback from users on the enhancments and the new technical indicators.



JohnB

[freestyle]

sometimes i look at volume - but all the other ones i absolutely do not need. my trading approach does not use any of those lagging tools.

i would be better off with other improvements.


why do you say that the old versions technique is no longer compatible?

this makes no sense to me.

you now get one stream of data for - say - symbol "ES U8=2" - maybe another format but more or less the same like it used to be.

now - the old version had a button "24 hr. data" or so which displayed the entire trading data for the day.

now we have an "all sessions" button - which works for stocks so far.

(btw. - did you notice that when you click the "all sessions" button for cme e-minis you get one more 1 min. bar at the end of the day - 16.15 ny time!!??)

you say you create in house those "=2" symbols.

now - what is the sense behind this that i do not understand?

why is it not possible to simply cut off this single data stream with one button click like it used to be - wouldn't this be MUCH simpler than creating several different symbols / data portions out of one single datastream?

i do not get it - sorry pal.