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These errors occurred around 12-14 March. I do not want to test any more since it is quite costly to do so. The technical support I received from my e-mail was poor and they recommended that I contact the forum. I do not understand the role of "technical" support if they have to refer me to the forum for "technical" analysis of errors.
I ran into an issue when trying to sell some shares of stock. I have TD A as my broker and have set up everything to communicate directly. I am able to purchase stock with no problem, but ran into some issues selling stock on two occasions. Since then, I have not used eSignal to conduct my transactions.
I already had purchased 600 shares of GTLS through TD A and was tracking this in Esignal. I had updated the broker window in Esignal and it showed all of my portfolio. I wanted to close out my position and double clicked on the bid tab for GTLS. A trade window appeared and I changed this from a limit order to a market order. I also changed the quantity to 600. I then submitted the trade and checked in to TD A. For some reason, the trade was submitted as a short sale order for 600.
I bought to cover in TD A and then sold my original 600 shares in TD A. Naturally this cost me two additional transactions.
I thought originally that this might be caused by purchasing the stock directly from TD A and then trying to sell through eSignal, but this was incorrect since I subsequently purchased shares of a different stock through eSignal and then sold them through eSignal as indicated above. Again, this resulted in a short sale which caused me to miss the price point I desired and made me have to pay for two additional transactions.
Because of this, I do not use eSignal for my transactions. Thus, I decided to keep TD A open and eSignal open. This was when I discovered that eSignal data was delayed by as much as 25 seconds. I searched this out and discovered the delayed data write ups. I am not sure if this is still a problem, but would be interested in any information you can provide on your resolution of the delayed data as well.
If I cannot trade with confidence directly through eSignal and the data is delayed, then the only purpose eSignal would serve is as a chart program. Please replicate my steps above and let me know if there is indeed the wrong information being sent to TD A. Thank you.
I ran into an issue when trying to sell some shares of stock. I have TD A as my broker and have set up everything to communicate directly. I am able to purchase stock with no problem, but ran into some issues selling stock on two occasions. Since then, I have not used eSignal to conduct my transactions.
I already had purchased 600 shares of GTLS through TD A and was tracking this in Esignal. I had updated the broker window in Esignal and it showed all of my portfolio. I wanted to close out my position and double clicked on the bid tab for GTLS. A trade window appeared and I changed this from a limit order to a market order. I also changed the quantity to 600. I then submitted the trade and checked in to TD A. For some reason, the trade was submitted as a short sale order for 600.
I bought to cover in TD A and then sold my original 600 shares in TD A. Naturally this cost me two additional transactions.
I thought originally that this might be caused by purchasing the stock directly from TD A and then trying to sell through eSignal, but this was incorrect since I subsequently purchased shares of a different stock through eSignal and then sold them through eSignal as indicated above. Again, this resulted in a short sale which caused me to miss the price point I desired and made me have to pay for two additional transactions.
Because of this, I do not use eSignal for my transactions. Thus, I decided to keep TD A open and eSignal open. This was when I discovered that eSignal data was delayed by as much as 25 seconds. I searched this out and discovered the delayed data write ups. I am not sure if this is still a problem, but would be interested in any information you can provide on your resolution of the delayed data as well.
If I cannot trade with confidence directly through eSignal and the data is delayed, then the only purpose eSignal would serve is as a chart program. Please replicate my steps above and let me know if there is indeed the wrong information being sent to TD A. Thank you.
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