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**DuaneG** · 03-11-2005, 01:09 PM

Hi Carlton,

Thanks for the info. I wanted to take a moment to hopefully clarify a point that you made in your post. The issue that has been mentioned over the past month has been primarily geared towards the data that we receive from the CME. The cause of this issue has been identified and we are working closely with the exchange to get it resolved.

You mentioned that the data has been unreliable for two years. I want to reiterate that the issue at hand has occurred recently. For the sake of comparing apples to apples, the issue that you outlined is most likely not caused by the issue that has been on the forefront of our data reliability discussions. Regardless, we want to help pin down what you are experiencing and get it resolved immediately. Any information you can provide to the technical support team in regards bandwidth, computer specs, page/layout size and complexity will only help us work with you towards a resolution. Thanks.

**cpatte7372** · 03-12-2005, 10:37 AM

Duane,

I haven't completely read your comments, however I want to say that I apologise for my comments - although I have been experienced delayed quotes, esignal is no way near as bad as I suggested. I was having a really bad day, which has now turned out to be my first bad week after 16 positive weeks.

Esignal and its staff have been instrumental to my progression in becoming a successful trader.

Just so you know, I spoke with technical support and they contacted their American counter-parts and I was informed that the problem was to do with the server I was attached to. They have subsequently moved me onto a different server and will be monitoring my quotes next week for any further delays. Now, thats what I call techincal support!

So, as I mentioned, I was having a bad day and I noticed that some of my quotes were a little delayed I then searched previous posts for people who have experienced similar problems and went a little crazy.

Thanks for getting back to me anyway mate.

Cheers

Carlton

**DuaneG** · 03-13-2005, 06:03 PM

Hi Carlton,

I appreciate the follow-up. I'm glad we were able to get things squared away for you.

**cpatte7372** · 03-14-2005, 02:08 PM

Hi Duane,

Although I'm much calmer today than the other today I posted the original post concerning quote lags I have to tell you that for the past 25mins my quote for MSFT has not updated - did I say 'last 25mins'? Yes I did. Luckily I wasn't actively trading today otherwise it would have been a nightmare.

I'm literally on hold with waiting to speak with a technical support rep in America.

Suffice to say, this is less than ideal.

Carlton

**cpatte7372** · 03-14-2005, 02:16 PM

Hi Duane,

While I wait to speak to technical support I'll let you know what quotes would simply stop updating at various intervals during the day for no apparent reason.

I understand that simply restarting esignal will refresh its database etc. but that really isn't acceptable during a trading day.

Carlton

**DuaneG** · 03-14-2005, 02:19 PM

Hi Carlton,

If you would please Private Message me your eSignal username, I would like to check your account to see that everything is working properly from a connection standpoint.

Going through the various trouble reporting mechanisms, we haven't had any reports of data outages or system wide problems that would indicate a 25-minute outage. Again, please send me your eSignal username so we can help figure out what is happening here. Thanks.

P.S.

Here is the current Time and Sales information that I am seeing for MSFT.

**cpatte7372** · 03-21-2005, 06:38 PM

Hi Duane,

Just want to say everything has been running fine since going through the troubleshooting steps with Steve from technical support.

Cheers mate.

Carlton

**DuaneG** · 03-22-2005, 09:29 AM

Hi Carlton,

Thanks for the follow up. Glad to hear things are back to normal for you.

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