Phone Support - Technical Issue

[System Status Update]

This issue has been resolved. Our phone system is back online.

Thank you,
ICE Data Services

[System Status Update]

We're currently experiencing intermittent technical issues with our phone system. Our Engineers are working to resolve this issue as quickly as possible....

[System Status Update]

Our eSignal KnowledgeBase is in the process of being upgraded to a new system which includes an updated user interface. We'll have three primary Help...

[System Status Update]

Please note FXCM was restored last week.

Thank you,
ICE Data Services

[System Status Update]

Attention FOREX Subscribers. There's currently an issue impacting symbols that use the -FXCM extension such as [email protected] A0-FX. Issue appears to be with...

[System Status Update]

Please ensure that your current password meets our complexity requirements. To avoid interruption in service, your password will need to be between 8...

[System Status Update]

Attention eSignal Users:

Please note if you are using eSignal 12.14 or older (including eSignal 10.6) you will need to upgrade to the latest...

[System Status Update]

Please be aware of a symbol change impacting the Bulgarian Stock Exchange which will go into effect as of 2/15/21. For a complete list of impacted symbols,...

[System Status Update]

We wanted to communicate our plans related to Transport Layer Security (TLS), an encryption protocol used to help secure internet communication. Our systems...

[System Status Update]

Please be advised that that we'll be performing maintenance for the eSignal FileShare and Welcome to eSignal Window this Saturday (1/30/21) between the...

[System Status Update]

Per the exchange, the High of $378.46 for SPY on 12/21 was a result of trades that were filled and will remain as the High for that day. eSignal users...

[System Status Update]

Please note our office will be closed in observance of the following holidays:

December 25th (Christmas Day)
January 1st (New Year's...

[System Status Update]

Please note the Import feature for the eSignal Legacy Fileshare will be discontinued effective 12/13/20. Existing groups imported prior to this date will...

[System Status Update]

If you are still experiencing issues accessing Daily Charts, please try rebooting your PC.

Thank you,
ICE Data Services

[System Status Update]

We've received reports that some eSignal users are unable to access Daily Intervals and higher. Please try rebooting your PC if you are impacted. Our...