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Independence Day Holiday
Please be advised that our Retail Support office will be closed on Tuesday, 7/4/2023 in observance of Independence Day. We'll resume our normal hours...
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Delayed Russell Indices ($RUT, $RUI, $RUA)
Attention Subscribers. Please note the Delayed Russell Indices is now a paid standalone service. If you require $RUT, $RUI, $RUA or any of the symbols...
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Holiday Schedule
Please note that our Retail Support will be closed on 12/26/2022 as well as 1/2/2023 in observance of Christmas and New Year's Day.
Thank...
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This issue has been resolved. Our phone system is back online.
Thank you,
ICE Data Services
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Phone Support - Technical Issue
We're currently experiencing intermittent technical issues with our phone system. Our Engineers are working to resolve this issue as quickly as possible....
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eSignal KnowledgeBase Update
Our eSignal KnowledgeBase is in the process of being upgraded to a new system which includes an updated user interface. We'll have three primary Help...Last edited by System Status Update; 06-01-2022, 02:10 PM.
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Please note FXCM was restored last week.
Thank you,
ICE Data Services
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FXCM Not Updating
Attention FOREX Subscribers. There's currently an issue impacting symbols that use the -FXCM extension such as EUR@FXCM A0-FX. Issue appears to be with...
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Mandatory Password Complexity Requirements
Please ensure that your current password meets our complexity requirements. To avoid interruption in service, your password will need to be between 8...
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Upgrade for eSignal 12.14 users following Hotlists and Fundamental Data
Attention eSignal Users:
Please note if you are using eSignal 12.14 or older (including eSignal 10.6) you will need to upgrade to the latest...Last edited by System Status Update; 06-18-2021, 03:14 PM.
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Bulgarian Stock Exchange - Symbol Change
Please be aware of a symbol change impacting the Bulgarian Stock Exchange which will go into effect as of 2/15/21. For a complete list of impacted symbols,...
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eSignal - TLS 1.2 Update Required
We wanted to communicate our plans related to Transport Layer Security (TLS), an encryption protocol used to help secure internet communication. Our systems...
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eSignal FileShare and Welcome to eSignal Window - Scheduled Maintenance
Please be advised that that we'll be performing maintenance for the eSignal FileShare and Welcome to eSignal Window this Saturday (1/30/21) between the...
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SPY Price on 12/21/20
Per the exchange, the High of $378.46 for SPY on 12/21 was a result of trades that were filled and will remain as the High for that day. eSignal users...Last edited by System Status Update; 12-24-2020, 10:41 AM.
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