Data won't load on 1-2 or 3 min but works on 5 or higher

[tjpappy]

Decided to upgrade from v8 to latest v10.5,1678,1175. Data on 1, 2 or 3 min loads sporadically and indicators will not load at all on the same time frames. This all worked perfectly on v8. On v 10x sometimes the data will load for the bar chart fine for 1, 2 and 3 min, but indicators will not load at all unless it's 5 min or higher. I've uninstalled ver 10x and reinstalled v8 and everything works perfect. Uninstall v8 and reinstall v10.x and it's back to the same issues. Attached picture shows 1 min not loading even after waiting in excess of 10 min on a Sunday afternoon when servers are certainly not overladed. Any suggestions would be greatly appreciated.

[JayF]

Hello TJ,

It looks as if that study is a custom EFS. Do you know off-hand if it's entitled? i.e. Do you have to subscribe to something to get it? We are aware of a bug relating to the loading of entitled EFS studies in 10.5 and should have a fix late this week for that. If it's not entitled, could you attach it to your reply so we can try to duplicate the problem within our development environment?

[tjpappy]

Thanks for your response Jay. I'm not exactly sure what is meant by entitled. It is a custom study or propriertary and is protected It also requires a permanent password from the vendor to "unlock" it after the 45 day trial period. I can arrange to have the software sent to you if you'd like. How can the software best be sent to you?

[JayF]

Feel free to send me a private message by clicking the "Send PM" button below this post. If you just reply with the name of the vendor, we may already have a relationship with them and be able to work direct with the vendor...depends on who it is, of course.

Either way, let's work off-line and we'll be able to dig into more details that way.