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Dont know if this is the right place to post but I would like to share my client services experience from Esignal. I was client since 1995 till a few weeks ago. I cancelled my subsciption, but Esignal charged my creditcard again for a new period. After my complaint they promissed me several times by email that they would make a refund for the last payment. We are now more then 1 month later, with confirmation by email from Scott Johnson that they would refund me. But till today I still wait for my refund. I was client for almost 20 years, paid always correctly, but apparently once a client is gone, the service is gone too. Take over 20.000$ from me in subscription fees was not a problem, a refund of 175$ appears to be a major problem.
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