Random Tick Server Issues

[Ray P.]

We have had reports of eSignal users experiencing difficulty retrieving Intraday Charts (i.e. 1, 5, 60 min, etc). Our Operators are taking any of the offending servers out of rotation as they are being identified. A permenant fix is underway but may take a bit more time to roll out. We will post more information as it becomes available. In the interim, please restart the application if you have problems with Intraday Charting (i.e. stuck on "request sent"). Thank you for your patience regarding this matter.

Thank you,
Ray P.
eSignal Support

[Ray P.]

Update: Our Engineers are in the process of stabilizing our US Intraday (Tick) Servers to eliminate the random slowness and freezing that some users have experienced. The changes should be completed by Tuesday evening (2/06/07).

Please note that all other server types (Realtime Quotes, Historical/Daily Charts, Market Depth, International Equity Ticks, Options, etc) have not been affected by the recent technical issues that have randomly impacted intraday charting.

Our Network staff will continue to prepare our Tick Servers so that they will be ready for the next server upgrade (related to the upcoming release of version 8.1).

We apologize for the inconvenience caused by this issue and we're doing everything neccessary to restore our systems to their usual reliability.

Thank you,
Ray P.
eSignal Support