eSignal Website and Connection - Technical Difficulties

[Ray P.]

We're currently experiencing connectivity issues along with a problem with our website www.esignal.com and several of our java login sites. While some are reporting problems connecting to our various applications other are being directed to another site . This issue is being investigated by our Engineers. We'll post an update here once more information becomes available.

Thank you,
Ray P.
Interactive Data

[Ray P.]

The cause has been isolated to a DNS issue. The fix is being rolled out through the network. If you're still experiencing problems connecting, please close the application and perform the following:

Click Start from the Windows menu and select Run. Enter CMD to access the DOS prompt. For Windows Vista or Windows 7 you can type CMD in the search field of the Start menu to access the DOS prompt.

Type ipconfig/flushdns then press enter.

Restart the application. If you continue to have problems please contact us directly.

Thank you,
Ray P.
Interactive Data

[Ray P.]

Certain ISPs are taking longer to replicate as some users are still unable to connect. Please continue trying the DSN Flush as described below. We appreciate your continued patience as we wait for the propogation of the fix to reach all ISPs (internet service providers).

Thank you,
Ray P.
Interactive Data

[Ray P.]

The domain registration issues were resolved on Friday. However, it’s possible that some DNS entries may be persistent for some users (those with smaller ISPs and a select group of users outside the US).

Any eSignal, Workstation, QCharts, or Market-Q user still experiencing connectivity issues should continue attempting the DNS Flush as described below in addition to clearing their temp files.

Clearing temp files in IE 8:

1) Select Tools, Internet Options, General Tab, go to Browsing History select the delete option

2) Check the Temporary Internet Files and uncheck all other boxes and then select delete.

For users with their own DSL or Cable Modem connection another option would be to update their DNS servers to Google’s Public servers (8.8.8.8 and 8.8.4.4).

Windows XP

1) From the start menu Select Control Panel
2) Then select Network Connections
3) Select your Network connection and click on Properties
4) Then Internet Protocol and click on Properties
5) Select Use the following DNS servers and enter the two IP 8.8.8.8 and 8.8.4.4
6) Then select OK and then Ok again
7) From the Network Connection screen select close

Please contact our Support Department for additional assistance.

Thank you,
Ray P.
Interactive Data