Desktop API Acquisition

[allank]

I signed up for Esignal today with the ActiveX Desktop. I received a welcoming Email to ActiveX development together with links to this forum and the file sharing group that has documentation and examples.

One of the things I didn't get is anything resembling an ActiveX control.

When I called Technical Support, I was told that that comes from this forum. Despite my amazement, I was told to post this question on this forum.

How do I get the ActiveX software?

Allan

P.S. eSignal has already charged my card.

[Guest]

Well, that is because there is no control. The Desktop API actually is a COM Object that is referenced in your IDE. It is ActiveX-like, which is how it got the name. There's detailed information about this in the Developer Reference.

[allank]

Thanks for the reply.

I can't find the reference to the control because they overlooked activating my ActiveX entitlement.

[Guest]

You can add a reference to the control without being entitled for the service, however it will not return any data. If you are entitled to use it, it will return an event when your username is verified in the SetApplication() function.

[allank]

I have been told that ActiveX has been enabled on my account. However, when I go to Help->About->ActiveX Info in ESignal I see:

*** AppString:
*** AXQ (ActiveX Developer) found
*** Username: MyUserName
*** They do not match.
*** No matching known AppString
*** ActiveX is not entitled

[Guest]

The information in the About box is not what you should go by. You will receive an OnEntitled event after you place your username in the SetApplication() method. You can also use the IsEntitled() property in the code.

[elenam]

Hi, I am new to eSignal. I am having a similar problem - I can't connect to eSignal. The IsEntitled returns false. The eSignal Data Manager says that the Connection is Normal but the Reception states NODATA and Password states NONE.
What should my next step be?

Thanks.

[Guest]

It sounds like you have general connection issues and I would guess either antivirus or spyware may be blocking the ports that you need opened. There are some references in our Knowledge Base on how to overcome this.

[elenam]

Thank you for your reply.

It was a firewall configuration issue. I managed to gain the access to eSignal by disabling the Firewall Client.

Regards
Elena