not getting the real time data from SGX

[narita]

didn't get the data from Singapore Exchange this morning...missing data in the chart...anyway to fill it up, please?

[StarrM]

Hi narita,

There were no issues reported with that exchange at the time you posted. Are you still experiencing difficulties?

In general, if data stops updating the first thing to try is to close eSignal and the Data Manager for 30 seconds, then reopen them. This will frequently resolve any intermittent connectivity issues, and will usualy get you connected to a different tick server. If you continue to experience data reception issues, I would recommend troubleshooting with one of our technical support representatives when the problem is actually occuring.

Thanks,
Starr
eSignal

[narita]

Hi Starr,
I spoke to the Tech. support in Sydney, Australia when it happened. There is still about 20min of data missing on the date.