Forex data feed for my broker has been broken for over 12 hours

[erichigg]

And of course the chat support people have no ETA. Nevermind that in the system status it says it's fixed.

Does anyone actually know what the problem is, or when it will be fixed?

Thanks.

[erichigg]

Lied to by technical support

So since they say they can't give an ETA, I asked to talk to a supervisor.

I called the number and it was a phone mail box. There was no way to talk to anyone.

And best of all, the mailbox couldn't accept any more messages because it was full.

[eSignal_AveryH]

Hi Ericchigg,
I want to apologize first for the delay in responding to this post. Second please accept our apology for the support you received from customer support when you called in.

Obviously this is not the type of service we want to portray, and it is not the way in which eSignal conducts business. Please feel free to send me a private message with as much information regarding the situation as you can remember so that we can investigate the level of support you received further and so that we can make certain this is not repeated in the future.

We truly value your patronage and strive to provide you with exceptional support.

Sincerely,

Avery H
eSignal Support