Only 2-5 days of Vol Tick data - 120 days for Time based ?

[tallbs]

My timebased charts for NQ & ES #F have 90-120 days intraday data displayed depending on 24hr or RTH settings.

Why when I select Vol or Tick charts I get, best case 5 days worth and worst case 2 days of data displaying?

eg For NQ #F - I can only pull up two days worth of data for 10000V.

Is this server variable - because I am based in Europe.

Please can you help.

Tallbs

[Christine B]

Tallbs,

the server you are connected to should definitely have 10 days worth of tick data available on our servers regardless where you are connected from.
May I suggest you try applying a Time Template - with a pre-defined amount of days- to sent a request for a certain amount of data to the server.



Please click here for information on how to set up a time template.




Please ensure you have removed all studies / indicators when you load the chart as could cause problems loading the data as well. Once the data is populated you can add the studies back on again.

Please feel free to contact us if you have further questions.

[tallbs]

Christine,

I opened a new page & new chart for ES#F.

With the std 24hr time template and 100k V bars I get five days up - 15th to 21st. It is in receiving mode for several minutes.

I then setup the volume-10 day time template as you suggested.
This took 7-8mins to load and still only had 5 days worth for 15th-21st.

Please see attached screenshot.

I have a "Power User" spec PC and a 10meg+ Cable connection.

Is 10 days the maximum I can expect or the minimum for Volume Bars ?

Rgds

Tallbs

[tallbs]

Initial attachment was too big...trying again

[tallbs]

After Hours I got the full 10 days up - thanks for your help Christine

[Christine B]

Tallbs,

you are welcome; I am glad you are now able to receive the whole amount of data.

Regarding your previous question, 10 days is indeed the current maximum amount of data available on our servers. We are planning to increase the number of days in the near future though.