Performance issues yesterday and today..

[demarcog]

I did see a significant improvement but yesterday and especially today all my charts are significantly behind the actual prices by minutes.

It's gotten to the point that it's becoming impossible to trade short term with eSignal and that is most unfortunate as I've been using it many years but I have little choice at this point.

Glen

[ScottJ]

While we continue to investigate each network segment that could be causing delays, the reports we have confirmed are in the few seconds and no where near "minutes". There's another issue going on for you if you're seeing those kinds of delays. Please contact TS to troubleshoot further.

Thanks.

[demarcog]

Hi Scott,

I wasn't actually timing the delays so I apologize for the possible inacurracy.

The few second delay you are referring to in th Data Manager is something that I can live with, as I don't trade for a few ticks.

The delays that have been the biggest problem for me is in getting the data into the esignal charts.

I'm watching my execution system and seeing prices significantly different then quoted in my chart.

I have 8 - 5 minute charts open for symbols RIMM, FSLR, AAPL, TWM, NQ #F, ES #F, AB #F with a Dynamic Template.

The price differences I'm seeing in AAPL and RIMM for example can be .50+ cents. These stocks move quickly but more then .50 in any 1 minute bar is rare.

The traders I work with also always seem to have delays at the same time I do and other internet applications on the same PC are getting price updates.

Indeed even as I'm typing this post the entire time I'm not seeing my key strokes echoed on the screen for 5-10 seconds at various times. This post entry browser application runs under the esignal application so it looks like some performance issue within esignal.

I saw a post recently for a 10.1 version of esignal. Does this version include performance enhancements and is it available for installation.

I apologize if I am giving the impression of unfairly "complaining". I've been using esignal 5-10 years now and never expienced any delays. I believe not reporting the problem in detail only reduces the chances of it being resolved.

Thank You,

Glen

[ScottJ]

By the way you describe the situation, it sounds like your CPU might be pegging. Do you ever check the Windows Task Manager at these times to check on the performance and CPU usage of Winsig and Winros?

We are making desktop changes that we believe will help with performance and you can try the latest beta right here:

http://forum.esignalcentral.com/showthread.php?s=&threadid=26465

Please give that a shot and let's see if there's any difference. I'll also check to see how your connections are doing from our end.

Thanks.

[demarcog]

Scott,

Thanks for the reply.

In the the original thread : "Anyone else having problems: esignal slow speed:" I mentioned that yes when I experience these delays, eSignal indeed does peg one of my CPU's at 100 percent. I'm running a P4 3.3ghz Dou core which is one of the fastest CPU's available with plenty of memory.

Right now for example, eSignal is hung for 5 minutes and has to be restarted for the 5 thime today always at the worst possible time.

Winsig.exe is using 100 percent of one CPU and one CPU is basically unused uisng 5 percent of the second CPU, for a total CPU utilization of 55 percent reported by the ask Manager.

BTW, The problem I'm seeing sounds very much like the problem lisa23 describes in post: http://forum.esignalcentral.com/show...threadid=25762


Where she also is running on a more then adequate CPU, runs very few and simple charts and has been seeing the same delays as I have been seeing.

I called tech support several times and they suggested it was 1) a fire wall problem, 2) A network problem on my end, 3) probably the "add on studies" I was using. 4) I had too many charts and studies loaded etc etc. and then referered me to you post describing performance enhances in an upcoming release.

[ScottJ]

Checked the one username logged on for you and we show no dropped packets to you. If you are pegging CPU, then that will certainly cause delays and possibly crashes.

I'm hopeful the new beta build makes a difference. Please give that a shot and let me know. Once you install it, there's a new tab for display settings. Under File/Preferences. Try moving the optimization setting to High or Medium and then monitor CPU consumption.

Thx

[Lisa23]

Hello --

A note, that in the past I was "pegging" my CPU, just before a flood of data came in from Esignal, but today the delay occurred without any CPU pegging.

I have Esgnal authorized in my firewall, and have also tried running "naked" with no different results.

As I note in my thread I'm running 8.0.

There is an issue out there!!!

[demarcog]

Originally posted by ScottJ
Checked the one username logged on for you and we show no dropped packets to you. If you are pegging CPU, then that will certainly cause delays and possibly crashes.

I'm hopeful the new beta build makes a difference. Please give that a shot and let me know. Once you install it, there's a new tab for display settings. Under File/Preferences. Try moving the optimization setting to High or Medium and then monitor CPU consumption.

Thx

Yes it is causing delays and on occasion crashes isn't that what we are talking about and you are trying to fix as I've explained this in post many times.

When you say "I'm pegging" the CPU it is eSignal that is pegging the CPU as it's the only application running on my system. The implication again is that there is no problem, or it's on our end (fault).

I've been using this product for 10 years using the same charts and studies, nothing has changed.

As Lisa23 mentioned several times IB TWS has no delays, Execution System have no delays, IB charts have no delays, other charting packages I'm running have no delays....only eSignal. I sit with 10 traders who have identical configurations and software, all day long I'm hearing "esignal is hung, esignal is hung".

I had to stop trading around the same time Lisa mentioned having the problem and this has cost me again today alot of money.

I realize the "marketing" aspect and "spin control" you seem to focused on.

But you have very loyal and caring customers, paying for a defective product at this point who are patiently waiting, spending their time reporting the information, losing money trading in the dark and it's not very nice to return that with denials and throwing the problem back at us when you know there is a serious problem.

[ScottJ]

There's no effort to spin or apply marketing principles to these issues. It's simply a fact that some of the issues user's have experienced are related to the desktop. That's a major reason we are working as fast as possible to make the eSignal app "lighter" and more efficient. You may not think much has changed but we are pushing close to 1500% more data down to you than we were 4-5 years ago.

We also acknowledge that we've had network issues and continue to do so. These network issues, however, don't translate to anything close to 30 second delays at present.

We are still completely focussed on insuring that every segment of our network is working effectively and no bottlenecks or delays are present. We also need the eSignal app improvements, as previously mentioned.

These issues are OUR responsibility to resolve, there's no question about that.

Thanks.

[demarcog]

Scott,

I appreciate all the effort and understand the increase in volume of data. I don't understand why you are saying that "no way there are 30s delays" when three forum users yesterday alone, Lisa23, FloridaDude, and myself are experiencing 30s delays?

The implication is that either we don't know what we are talking about or that it's somehow our fault.


Glen

[Lisa23]

How about 15s delay? I can guarantee the one I detailed for yesterday was 30s.

Also, it is not just we three, if you look back (as I am sure you are aware) to March, there was a huge thread on this problem.

If the people having problems are in different parts of the country (or world) it is difficult to pin it on "packet loss." I've also, as I mentioned, experienced packet loss when a trunk line in Chicago went down about 6 years ago and it was a completely different situatation.

Also, when I restarted Esignal back in December, I had no problems, despite running the system just as I am now, until the threads started. Obviously, this is an Esignal problem.

Re: "spin" when I first had the problems, I did not check the forum I called in, and was told by tech, support and sales that "I was the only one having a problem." Obviously, that WAS NOT TRUE.

I think Esignal should rebate at least one month to all subscribers due to this issue as the promised service has not been delivered.

[Lisa23]

Also, even a "few" seconds posting to a chart or price on Esignal makes it a problem. This is "realtime" data, not delayed.

When are the netword issues going to be fixed?

[muecke]

same problem here

Hi,

I am experiencing the same kind of data delay in my Esignal charts for over two weeks now...and I have to say that it is more than difficult to trade like that. It is constantly behind IB by about 20 to 30 seconds. For a "non economic" charting service a bit too much for my taste.......

[ScottJ]

Hi muecke,

We are no longer experiencing any network-related delays so if you are seeing any sort of lag on your end, we need to troubleshoot with you and determine why you are seeing delays. Since you appear to be in Italy, please contact our London Support office and describe the problem. I'm sure we can help you determine what's going on.

Thanks.

[demarcog]

ScottJ,

Although I have seen significant improvements I am still experiencing delays.

Yesterday at 10:00 am after runnning fine all morning, when the economic data was reported eSignal froze for a minute when I restarted.

Several times the past few days when changing time intervals, no data appears in the chart. Today this occurred in AAPL when changing from a 15 minute interval to 5 minute. I tried refreshing (cntrl-R) and had to restart.

Each time I bring up the Time and Sales for FSLR today eSignal freezes and has to be restarted. I tried it 2 minutes ago and it is still frozen. This occurs each time I open T & S for FSLR so it may be easy to duplicate on your end.

I would be interested in hearing from others who have reported similiar issues over the past several weeks.

Thanks,

Glen