Questions for Jay H

[pot]

To Jay H [or one of the other board adjudicators]:

I would appreciate your assistance with the following 2 questions:

1] The first chart shows a clearly erroneous price print [on Monday] -- does e-Signal not apply some mechanism to catch such errors?

2] The second chart shows daily pivot lines [R1, R2, etc.,]. Today's pivot values are shown in the right-hand margin. What must one do to:

(a) have today's pivots appear as unbroken single lines running back across the screen?

(b) as above, but with the lines only showing for the trading day in question [today].

Thank you,

pot

[pot]

Re: Questions for Jay F [2nd request]

To Jay F [or one of the other board adjudicators]:

I am still hoping to have my e-Signal 11 beta questions [posted Wednesday, Jan 26] answered. Thank you.

pot

Originally posted by pot
To Jay H [or one of the other board adjudicators]:

I would appreciate your assistance with the following 2 questions:

1] The first chart shows a clearly erroneous price print [on Monday] -- does e-Signal not apply some mechanism to catch such errors?

2] The second chart shows daily pivot lines [R1, R2, etc.,]. Today's pivot values are shown in the right-hand margin. What must one do to:

(a) have today's pivots appear as unbroken single lines running back across the screen?

(b) as above, but with the lines only showing for the trading day in question [today].

Thank you,

pot

[ScottJ]

Hi,

Was the bad tick tail evident in 10.6 as well? CID's should automatically be applied to your chart in 11 while it's a setting in 10.6.

One advantage of pushing 11 to production is that our support teams are now in a position to take support calls on ver 11 and directly compare with 10.6 if an issue arises. During beta, we direct feedback to either email or a special beta forum.

I think it's probably best to call us and we can work more directly with you on these questions.

Thanks.

[pot]

Scott:

Thanks for your response.

Yes, I believe the 'bad' price print also showed up in Version 10.6.

When you say "it's probably best to call us" regarding my questions, who or which department/unit should be called? I am asking because I initially spoke with Technical Support, and they suggested I contact this board.

If I can ask you to take another peek at the second chart in my original question. Are these R1, R2, etc., pivot lines a possible eSignal bug? My non-eSignal platform shows these lines running back at the actual pivot values appearing in the right-hand margin.

Thank you again.

pot

Originally posted by ScottJ
Hi,

Was the bad tick tail evident in 10.6 as well? CID's should automatically be applied to your chart in 11 while it's a setting in 10.6.

One advantage of pushing 11 to production is that our support teams are now in a position to take support calls on ver 11 and directly compare with 10.6 if an issue arises. During beta, we direct feedback to either email or a special beta forum.

I think it's probably best to call us and we can work more directly with you on these questions.

Thanks.

[eostrom]

Tech Support

Hello,

I would like to assist with these questions if at all possible. Would it be ok for you to PM me your contact info so that we may speak on the phone about this? If you prefer email, we can do that instead.

I look forward to hearing from you and please feel free to PM me or call our tech support line at 510-264-1700 with any questions you may have concerning eSignal 10.6 or 11. Thank you