No Data

[Diane P]

Hello,
Almost 2 hours ago, per your tech, I had to reestablish my connection to eSignal. I now have my charts back, but I still don't have any data. It reads "loading data" on my studies. Should it take this long for the data to appear?
Thanks,
Diane

[ScottJ]

Definitely something wrong. Should be less than a minute for data to re-populate. You can try to exit/re-enter again or give our Support team a call so they can look at your connection.

Thanks.

[Diane P]

Thanks, Scott. I'll call the tech again.
Diane