Bad volume on CL and GC front months

[SteveH]

Problem is on my end. Comcast cable is showing drastically lower download speeds. I'm seeing 1.5 mb/s download speeds instead of the usual 10+.

Sorry for bothering you.

[eostrom]

incorrect volume

This also might have been related to an issue on our end as well. We were having a routing issue that was connecting some clients to conflated servers that they should not have been connecting to. If you are still seeing this issue, please disconnect from the eSignal program and reconnect a few times to see if the issue goes away.

This routing issue has been corrected.

[SteveH]

Eric,

I switched over to my DSL line and am still seeing the problem.

I have a 366v chart up on the symbol CL J2=1 and the start times between the last 2 bars printed are like 9 mins apart. I restarted eSignal (including the Data Manager) and now there's more historical bars between those two last start times.

My Comcast line is rated at 15 mb/s and the DSL is at 6 mb/s. I did some download speed tests and I'm maxing them out from multiple servers over the internet (using speakeasy.net D/L speed tests).

I restarted again as I am typing this (12:28 PM EST) and it seems to be better now. If this happens again tomorrow morning, I'll call in to tech support and maybe I can get switched over to another server.

Through all of this, the prices shown on the charts were correct with no lagging on the 366v charts I use (CL and GC). It's just that the volume was super, super low so I wasn't getting new bars printed faster (as they should) based on that.

[eostrom]

yes, it should be corrected now for you and should not happen tomorrow. The symptoms you describe are the ones that were related to our earlier routing issue. Please keep me posted or contact us via phone if this happens again.