Several data failures

[zottl]

Could you please look at these symbols on the dailies:

$XLU.IV
$XLI.IV
$XLP.IV
$XLF.IV
$XLP.IV
$XLV.IV
$XLB.IV
$XLY.IV
$XLK.IV
$XLE.IV

You will see several problems with your data.

Thank you

[eostrom]

We are looking into this

[eostrom]

we are rolling out a fix for this issue. Thank you for the reports

[zottl]

These failures are still there....

[eostrom]

They are still in the process of being fixed.

[zottl]

They are still in the process of being fixed.

3 weeks later still not fixed. Why?? I'm paying for this data....

[eostrom]

We are awaiting a server release on our end that will fix this issue. This should be happening very soon. I do not have a firm date as of yet though.

[zottl]

5 weeks since I've reported this issue!!! Can you explain what the problem is? I cannot imagine that it takes 5 weeks for correcting approximately 60 data records. The last time you talked about "very soon".....

[eSignal_EricL]

I apologize for the delay but the fix for these symbosl is dependent on a new server release which is forthcoming. No specific ETA yet.

[zottl]

eSignal is not able to fix some charts within 8 weeks. If I did not have to pay for it, I would find it funny. It's a shame...

[eostrom]

The fix that is required for this is already complete. Unfortunately it is also packed with a bunch of other fixes that are taking some time to complete. I will see if I can get an ETA and post it here.

[zottl]

18 weeks since I've reported this issue.....are you sleeping or what are you doing??? What happens when I'm paying my eSignal subscription 3 month later.......