No RealTime for Asian Indices on Monday 20160523 9:45 Hong Kong Time

[aljafpaljafp]

No RealTime data for Symbols Like $HSI-HKG, $VHSI-HKG , $XIN9-FTSE on Monday 20160523 9:45 Hong Kong Time.
No RealTime data for Symbols like $000300-SHG and all indices on Shanghai Stock Exchange
No RealTime data for Symbols like $WISGP-FTSS

Again this is happening on a Monday after weekend.

Have restarted Esignal multiple times, but no real time data is coming in. (using version 12.2.3910.1023 64bit)

Have tried to contact chat, but chat is closed.

Please Look Into it.

[eSignal_EricL]

Dear aljafpaljafp,

Thank you for reporting this issue.

It has now been resolved.

Sincerely,

Eric

[aljafpaljafp]

What's is the reason for the outage ?

thanks

[eSignal_EricL]

There was an unexpected change in the way time was being handled by the servers. The engineers revised it and it now works as expected.

Sincerely,

Eric
Tech Support