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eSignal lags when market gets fast?

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  • #16
    We've completed our testing and can duplicate the sporadic and short delays on the eminis that some customers are reporting. We are working with the CME to find a solution ASAP. Here's an FAQ we've prepared on this topic and we'll continue to update when addt'l information becomes available.

    Thanks.

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    • #17
      Emini lags

      Hi Scott,

      Glad to hear you're making progress on this problem. You're probably already aware of this but, just in case, I had another instance Friday morning where all my ES charts stopped updating during the open from 9:33 to 9:41 EST.

      Hope this helps,

      Bob A.

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      • #18
        Thanks for the post Bob.

        What we've confirmed regarding our feed from the CME, is that when the markets pick-up, we'll see a 1-2 second lag on contracts like the emini. Any problem you saw that lasted in the "minutes" would be a seperate issue altogether.

        I saw one other poster report a problem on the eminis on Friday but they were reporting an outage that lasted just over 2 minutes.

        We did not experience any system-wide problem on Friday so the next time you experience an "outage" lasting even a minute or two, please check our System Status page or contact Technical Support directly.

        Thanks.

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        • #19
          Emini lags

          Hi Scott,

          Will follow your suggestions.

          For what its worth, just one added bit of info on my Friday freeze: during the freeze, I checked Turbofeed and it was registering OK.

          Regards,
          Bob A.

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