Esignal has horrible support

[typer77]

I have been having issue where i couldn't load the entire string of historical data. Using something like 60 mins, I was only able to load 1 month data in some of the underlyings.
I have provided screenshot, emailed to support. In the beginning, 3 different person tried to tell me to try different things. Ensuring I was using the correct time template, I replied, then no one followed on the same ticket anymore.

I asked numerously for someone to go remote onto my desktop and no response.

horrible support!

[eostrom]

I'm sorry to hear that you've had such a negative experience with this. I would like to help you out and I apologize for this taking so long. Please feel free to PM me with a good contact phone number and time and I will personally contact you back so that we can troubleshoot and get this issue fixed. I will also PM you my contact phone number as well if you wish to get ahold of me. Thank you.