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  • 11.7rc

    I installed 11.7RC on one computer with no problem. However on another computer I repeatedly get the attached error message.Click image for larger version

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  • #2
    Is this with the 64bit version or the 32bit?
    Thank you,
    Eric O.
    eSignal Support

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    • #3
      Originally posted by eostrom View Post
      Is this with the 64bit version or the 32bit?
      It's with the 32bit.

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      • #4
        I'm not able to duplicate this issue. You've done the normal, start from a fresh boot and re-downloaded the install file right?
        Thank you,
        Eric O.
        eSignal Support

        Comment


        • #5
          Originally posted by eostrom View Post
          I'm not able to duplicate this issue. You've done the normal, start from a fresh boot and re-downloaded the install file right?
          Yes, I downloaded and saved the install file and then opened it to install it. Tried it 3 times and got the same error message.

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          • #6
            If you go into manage on your system what does the error log say is causing the error?
            Thank you,
            Eric O.
            eSignal Support

            Comment


            • #7
              Originally posted by eostrom View Post
              If you go into manage on your system what does the error log say is causing the error?
              Tried again 3 times today, same error message.

              Here is the event log.Click image for larger version

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              • #8
                I'm still doing research on this. I still haven't been able to duplicate this and we haven't had any reports of this happening so I'm not really sure what's going on here.
                Thank you,
                Eric O.
                eSignal Support

                Comment


                • #9
                  I copied the package from another computer and was able to install 11.7RC from that.
                  Why the package couldn't be installed after downloading it directly remains a mystery.

                  Thank you

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                  • #10
                    I'm glad you were finally able to get it to update. Thank you for letting me know.
                    Thank you,
                    Eric O.
                    eSignal Support

                    Comment

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