Hi,
I wanted to highlight some issues I've been experiencing while trading through the IB plugin. These are the problems I've come across, they are intermittent and usually happen every 5th to 10th trade or so.
1. Order does not pass through to the TWS but remains listed as pending submission in the Broker Window. It is impossible to cancel it or re-submit it.
2. Order was passed and executed by TWS but eSignal does not reflect a position is open in the attached order entry screen.
3. Trying to update a pending order price ends up updating ANOTHER position's pending order or does not update at all. I get this problem consistently, maybe it's a user issue on my part..
I have already contacted tech support via the phone. Despite trying to help these problems are beyond an ordinary tech support Q&A. See ticket 1928621. I have also uninstalled both eSignal and the plug-in and re-installed, it did not solve the problem.
I am curious whether anyone is experiencing these problems?
Lastly, I do not want to see a situation in which this issue is being kicked back and forth between IB and eSignal. The plug-in is hosted on eSginal's site so I presume it was written by you guys and therefore I thought it would make the most sense to raise it here.
Looking forward to hearing of any possible solutions.
Thanks,
Eyal
I wanted to highlight some issues I've been experiencing while trading through the IB plugin. These are the problems I've come across, they are intermittent and usually happen every 5th to 10th trade or so.
1. Order does not pass through to the TWS but remains listed as pending submission in the Broker Window. It is impossible to cancel it or re-submit it.
2. Order was passed and executed by TWS but eSignal does not reflect a position is open in the attached order entry screen.
3. Trying to update a pending order price ends up updating ANOTHER position's pending order or does not update at all. I get this problem consistently, maybe it's a user issue on my part..
I have already contacted tech support via the phone. Despite trying to help these problems are beyond an ordinary tech support Q&A. See ticket 1928621. I have also uninstalled both eSignal and the plug-in and re-installed, it did not solve the problem.
I am curious whether anyone is experiencing these problems?
Lastly, I do not want to see a situation in which this issue is being kicked back and forth between IB and eSignal. The plug-in is hosted on eSginal's site so I presume it was written by you guys and therefore I thought it would make the most sense to raise it here.
Looking forward to hearing of any possible solutions.
Thanks,
Eyal
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