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I’m using eSignal 7.9.1 and have been having a very annoying (and seemingly random) problem with pages and advanced charts. In recent weeks I’ve been setting up different pages with quote windows and advanced charts (some of which I have added lines, text or indicators to) for various parts of my portfolio.
You can imagine my annoyance when I come to reload a page and find that eSignal has ‘forgotten’ the symbol and interval for many of the charts on a page, causing my lines and text to be lost in the process!
Today I decided to try and work out a pattern to the problem and I’m pleased to say I have. I started by doing a clean install of the latest version – a search of the forums revealed this post: http://forum.esignalcentral.com/show...blem#post73990 where a reinstall was recommended.
This did not fix the problem. So I’ve experimented and found a way to reproduce the problem every time on my system:
1. Create a new page file
2. Create a new quote window
3. Add a symbol to the quote window (e.g. VOD-LON)
4. Right click on the symbol in the quote window and select Advanced Chart -> Default Chart
5. Save the page
6. Exit eSignal
7. Reload eSignal
8. Re-open the page
9. The quote window will load correctly, however the advanced chart will have forgotten it’s symbol and interval
Also if you had saved the advanced chart after step 4 as a .ach file, reloading the .ach file would also give you a chart with no symbol or interval. Looking in the .ach file contents in a text editor reveals the following:
Obviously a correctly saved .ach file would have VOD-LON in the <Symbol> and D in the <Interval> for the chart in the example.
To get a page and a .ach file to save correctly you must manually change the symbol and interval after step 4 above. This then causes the page and .ach file to save correctly.
To further confuse matters, testing on a separate PC with the same eSignal version this problem does not occur!
In the hope it will help, I’ve attached a zipped copy of .ach files and page files that have saved correctly and incorrectly using the above steps. I’ve also attached a screenshot of a blank chart to show how it looks.
Now it’s over to you
Thanks in advance,
Rob
You can imagine my annoyance when I come to reload a page and find that eSignal has ‘forgotten’ the symbol and interval for many of the charts on a page, causing my lines and text to be lost in the process!
Today I decided to try and work out a pattern to the problem and I’m pleased to say I have. I started by doing a clean install of the latest version – a search of the forums revealed this post: http://forum.esignalcentral.com/show...blem#post73990 where a reinstall was recommended.
This did not fix the problem. So I’ve experimented and found a way to reproduce the problem every time on my system:
1. Create a new page file
2. Create a new quote window
3. Add a symbol to the quote window (e.g. VOD-LON)
4. Right click on the symbol in the quote window and select Advanced Chart -> Default Chart
5. Save the page
6. Exit eSignal
7. Reload eSignal
8. Re-open the page
9. The quote window will load correctly, however the advanced chart will have forgotten it’s symbol and interval
Also if you had saved the advanced chart after step 4 as a .ach file, reloading the .ach file would also give you a chart with no symbol or interval. Looking in the .ach file contents in a text editor reveals the following:
Code:
<Symbol></Symbol> <Interval></Interval> <HasInterval>Yes</HasInterval> <HasSymbol>Yes</HasSymbol>
To get a page and a .ach file to save correctly you must manually change the symbol and interval after step 4 above. This then causes the page and .ach file to save correctly.
To further confuse matters, testing on a separate PC with the same eSignal version this problem does not occur!
In the hope it will help, I’ve attached a zipped copy of .ach files and page files that have saved correctly and incorrectly using the above steps. I’ve also attached a screenshot of a blank chart to show how it looks.
Now it’s over to you
Thanks in advance,
Rob
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