Data Missing on Charts

[dheer]

Hello,

I just had to restart my charts because it was slowing down for some reason. and when I reopened my charts the data prior to 13.30 for today is missing...

There is absolutely nothing showing between the post market yesterday and 13.30 today.

Help.

Cheers!!

[dheer]

Btw I am using the charts for NASDAQ symbols.

[Anson]

Hi dheer,

This is probably the cause.

http://forum.esignalcentral.com/show...threadid=23989

I'm having missing data as well on Eurex.

[buhrmaster]

I am not getting any interval data for today -- 9/2/2007 -- since the fiasco this afternoon. Is anyone getting any tick/interval data for today?

If not, when will the servers be up to date?

[ScottJ]

We are in the process of restoring our db's from a master that successfully stored all the data today. Should be OK by Sunday a.m. (PT).

Sorry for the inconvenience.

Thanks.

[A Dashing Blade]

Eurex (Stoxx & Bund futures) was still out very first thing this morning 06.30 London time (not had a chance to confirm if corrected).

[Christine B]

A Dashing Blade,

all data has been restored except a approximately 30min period, where bid/ask data wasn't stored at around 10am on Friday 21/September.

Unfortunately, it seems that you were connected to a server which hasn't restored the data yet. In this case, please close eSignal (incl. DataManager) and reopen in order to get connected to a new server.

More information can be found here.

If you require further assistance, please don't hesitate to send me a PM or contact us so we can look into your connection.

Apology for the inconvenience,

[A Dashing Blade]

Many thanks Christine, everything fine now, apologies for troubling you.

First time I've seen this in well over a year, pretty good batting average if you ask me!.

[Christine B]

A Dashing Blade,

you're very much welcome.

I am glad to hear that the issue has been resolved.

thank you,