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  • Server Problems

    Most times, recently, when I start my esignal I have one or other of these problems relating to a bad server:

    1. AX U3-DT loads into an advanced chart OK but does not update. I exit esig and re=enter with the same result. Strange but AX Z3-DT updates fine.

    2. My AGET add-on shows as NOT ENABLED. I exit esig and re-enter with same result.

    The only solution is for esignal support to redirect me to a different server.

    The annoying thing is that I can only get a quick fix with the problems still remaining. I miss the first good trade of the day sorting something out that should work.

    How can this either be fixed or how can I redirect myself -logging out does NOT work.

    I need a solution.

  • #2
    Hi Momentum,

    I have passed this issue to the QA department, and they will look into it, any detailed information will be helpful.
    Can you please PM your username.

    Thanks,

    Marwan

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    • #3
      Momentum, after checking some logs, we noticed that you were requesting the data from a 3rd party application, have you tried to get AX U3-DT in eSignal chart?
      We are looking further into the Advanced Get Studies.

      Thanks,

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