How to get rid of Dup ID?

[ScottJ]

From another bulletin board:

anyone no how to get rid if of Dup ID on my e signal? I am only signed on once. and can't seem to get rid of this error message.

Dup ID stands for Duplicate ID and just as you imply, is caused by multiple log-ins of the same username. The way our system works is that the most recent log-in takes precedence, so users can move from one location to another and always succesfully "bump" off their old log-on in case they forget to sign-off. Occasionally, it can take up to 2-3 sign-on's in the new location to bump off the existing log-on.

Please completely exit from eSignal and the Data Manager and restart. Try this 1 or 2 more times. That should solve the problem. If not, please contact Technical Support so we can look at your log-in history and determine what's going on.

Thank you.

[Geltman]

duplicate ID

I hooked up a twin wan router that will give me a backup when my cable goes down, however I now have 2 IP addresses, 1 for the cable and 1 for the DSL. I get the error message of User/PW and sometime hte dup ID message. I imagine the 2 IP address is what screws things up, even if I'm on only 1 at a time. Do you have any suggestions?

[Guest]

I was planning on getting a backup DSL connection in the future, although I had thought that only one would be connected at a time so this would not be a problem. I have had the error you speak of, but only when having two machines hooked up, each trying to obtain data using the same account name.

What is the name and model number of the twin wan router that you have? It must be sending simultanious requests periodically as part of its backup functionallity, maybe ping'ing the connection. I would look in the devices documentation to see if there is a way to turn this periodic simultanious ping'ing (or whatever it is) off.

Steve

[Geltman]

Re: Reply to post 'How to get rid of Dup ID?'

The name of the router is xincom XC-DPG502 Twin WAN Router. I'll have to
call them tomorrow and see if there is a way to avoid the problem. I think
that the issue is when the signal is lost from my cable, the router
automatically switches to my DSL, the problem is they have different IP
addresses and that's probably what boots me off.

Richard (Geltman)


----- Original Message -----
From: <[email protected]>
To: <[email protected]>
Sent: Sunday, January 25, 2004 12:26 PM
Subject: Reply to post 'How to get rid of Dup ID?'


> Hello Geltman,
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>

[Guest]

Yes, that makes sense. The speed of the switchover is what is causing eSignal to give a dup ID error. Once that error is locked in you are done for.

I've got to believe there are other BB members out there that have had this problem before or are using redundant feeds. I wonder what there experiences have been?

Since the direction you are headed is the wave of the future, maybe eSignal can put a time delay in their dup id lockout feature or some other flag associated with your account.

eSignal is very much on the cutting edge of technology, if you cannot figure it out, I am sure they will be able to work with you to arrive at a solution.

[Guest]

I noticed that

The XC-DPG502 has two WAN ports that allow you to connect two seperate broadband connections of any type, including Cable, DSL and/or T1 for ultimate automatic fail-over, and load balancing.

this router has a load balancing feature. Maybe you are getting impacted by the load balancing feature (lots of data) and you need to turn it off.

[ACM]

Richard, Steve
I was looking at the same thing and it seems that one can disable the feature on either WAN1 or WAN2 and set it as Backup only (page 13 of the Online Manual)
Alex

[ScottJ]

Hi all,

I talked to a Corp user a few weeks back dealing with the same issue as they had set-up back-up Internet connections in their office and when it failed-over and connected via a new IP, eSignal went to Dup ID. While it's pretty straightforward just to restart eSignal and clear those errors, it somewhat defeats the purpose of a seamless back-up.

I am not currently aware of any way around this situation but I have asked Engineering to give the issue some consideration. If we come-up with any ideas, we'll be sure to share them and/or incorporate them in a future release.

Thanks.

[gspiker]

This is a common issue with failover. Here's the thing, even if you fix it somehow so that the DUP-ID goes away there is still state data on the client, so the client will still have to be restarted so the server and client are synched wrt data (unless the eSignal client can give status back to the server about the state of it charts...but I don't think it can). So there is other work that will need to be done to make the client and server portions of eSignal failover aware.

This type of failover works great for stateless clients and transactions, but not so good with stateful clients and transactions.

I have cable primary and DSL backup. Right now I manually replumb (I have a bat file on each of my computers) and restart eSignal when I need to fail over. It works ok, but does take me out of the loop for a few minutes. For my type of trading that is fine, I'm sure for others that seems like a lifetime.

Garth

[Geltman]

Unfortunately I don't have the time to replub every time the cable goes down. I think what I'll try to do is possible get 2 trading platforms, 1 on cable and 1 on dsl, and when the cable goes down I'll execute on the dsl computer. Problem will probably be with the clearing firm!

[gspiker]

I can understand this, like I said for some people a few minutes can be forever, depending on their style of trading.

But I am curious, how often does your cable go out? Here is why I ask, once comcast took over from AT&T in my area my failures climbed from one every 6 months or so, to one every week. Very unacceptable. I even thought once every six months or so was high. After logging numerous calls and having numerous techs come out, they finially figured out that someone has added yet another splitter to the connection to my house and the signal was almost nil once it got here. They turned up the "signal dial" and its been two months now without a failure. If you are seeing a lot of downtime, and especially if you call in and nobody else is reporting problems, insist they send a tech out.

Sorry for the rambling.

G

[Geltman]

Re: Reply to post 'How to get rid of Dup ID?'

It happens weekly, and I thought I'd set-up the backup- using DSL. I have
no idea how dependable DSL is. I do know that the speed of the cable is over
twice as fast as the DSL. 3.5 to 1.5 , not that the 1.5 is bad. Tomorrow
I'll get some Tech people to possible help me out. right now I've
disassembled the router and went direct..
----- Original Message -----
From: <[email protected]>
To: <[email protected]>
Sent: Sunday, January 25, 2004 4:35 PM
Subject: Reply to post 'How to get rid of Dup ID?'


> Hello Geltman,
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>

[gspiker]

It all depends on the carrier. DSL and Cable both could have nearly 100% uptime if the carrier has spent the proper amount of time on their architeture, and spent the money to implement it correctly, maintain it correctly and traing their employee's correctly.


Of course a backhoe can ruin even the best of plans...

G