Most SMTP servers now require authentication, will eSignal support it one day ?

[arvane]

I can't get email alerts to work without it

thanks,
james

[DuaneG]

Hi Arvane,

The SMTP authentication is a feature that is handled on the side of the ISP you are currently running through. In some cases, the ISP has issues with the authentication "handshake" between their mail server and eSignal. It may be worth a call to the Technical Support department here at eSignal so that we can help you in any way possible. Thanks.

[arvane]

just to follow up on my own thread...

i spoke to technical support and there wasn't a thing they could do quite frankly...

in the meantime i had tried to use my other isp's (swbell.net) smtp server to send email to my phone....but that wasn't working either...kept getting message rejected messages....turns out that my mobile carrier (T-Mobile) has a block on all swbell.net email because (you guessed it!) SPAM!!!!

with nowhere to turn I just installed the smtp server that comes with MS XP (under the add/delete programs in control panel) configured it to LocalHost (127.0.0.1) and everything is working just fine now....btw...i closed down the local smtp server to all but localhost connections for good practice (even though i'm behind a router/firewall)

hope this helps someone...

[DuaneG]

Arvane,

I'm sure this information will benefit quite a few. Thanks for sharing your work with the community! Have a good weekend.

[Richard Yu]

Can eSignal hv an article in the knowledge database showing a step-by-step description of how to set this up?

[ACM]

Richard
Open Internet Explorer and type file:\\%systemroot%\help\mail.chm in the address bar and you will find all the information required to set up the SMTP Server
A simple(r) solution (IMHO) to the ISP authentication problem is to use a program like Free SMTP Server which is free or Advanced SMTP Server which comes at a marginal cost but offers the advantage of residing in the System Tray. Either one works fine (I use the latter on my laptop whenever travelling) and once installed all that is required for the set up is to type "localhost" in the SMTP server box in eSignal's email Alert setup. When you don't want the server enabled you just exit the program.
FWIW if you search the net for SMTP Server you can find many other programs that perform the same or similar task.
Alex