STILL not working behind Firewall

[dlampe43]

I still cannot get at the new livecharts from behind a firewall. The applet seems like it takes the longest time to load then there is an error message thrown
"LOAD CLASS COM.FUTURESOURCE.APPLETS.LIVECHARTSPLUS NOT FOUND"

Then there is just a blank screen.

Was able to access this fine from old live charts.

Please advise

Thanks - Dan

[eSignal_ShaheedM]

Hi There,

[1] Our program utilizes Java Applets to give you the best Quote and Charting experience. If you currently have Sun Java® Virtual Machine installed, it may be corrupted or need to be updated. Uninstall all versions of Java Runtime Environment currently installed on your system. You will then need to download and install Sun Java® Runtime Environment by going to http://www.java.com/en/download/download_the_latest.jsp and click on the Begin Download button. Windows XP SP2 users: if you encounter an error, look at the top of the page for a yellow bar that reads "This site might require the following ActiveX control: 'J2SE Runtime Environment 6.0 Update 3' from 'Sun Microsystems, Inc.'. Click here to install..." Click the yellow bar and choose "Install ActiveX Control..." to allow installation to proceed. When the installation window opens, select Typical Installation and click on the Accept button. PLEASE NOTE: During the installation, you may be prompted to install the Google Toolbar for Internet Explorer. If you choose to install this, a pop up blocker is installed as a component of the toolbar. This popup blocker must be disabled or modified for the program to function properly. Per the Google Help section, “To add a site to your popup blocker white list, visit the site and press the Popup Blocker button. The button text will change to read "Allow site popups," indicating that the Popup Blocker is disabled on the site in question.”

[2] In order to function from behind a firewall, the program requires that TCP ports 4001 and 2812 are open for access.
Ports are logical channels through which traffic enters or leaves your computer. Your computer has thousands of ports, each identified by a number. Whenever another computer sends a message to your computer, it addresses that message to a specific port. For example, a server delivering a Web page to your browser, using the Hypertext Transfer Protocol (HTTP), traditionally sends to port 80.
For more specific information regarding working from behind a firewall, go to http://kb.esignalcentral.com/article...icle=2798&p=15

If using a router, it may not be configured correctly or the port your computer is using may be misconfigured. Please contact the router manufacturer for further information and assistance.

[3] In order to fully experience the power of the application, the use of cookies is required. To ensure that you can accept cookies. (From your menu bar choose Tools -> Internet Options. Click on the "Privacy" tab. Please ensure that you are set at a Medium Privacy level. You may have to click on the "Default" button to show the privacy slider bar again. You can choose either Medium, Medium-Low, or Low for security settings. We suggest that you choose Medium security.

[4] - Clear your cache: Open your browser, click Tools - Internet Options. From the General tab, click "Delete All Files" under the Temporary Internet Files section.
- Delete all cookies: Open your browser, click Tools - Internet Options. From the General tab, click "Settings" under the Temporary Internet Files section. Select "View Files", then select all the files shown and delete them.

[5] Please do not use any shortcuts/bookmarks when accessing your login page: http://www.livecharts.com

[ScottJ]

One quick note about the ports. With the latest update to LiveCharts, you can use standard http tunneling through port 80 so you shouldn't need those other ports opened.

Thanks.