livecharts unavailable

[freestyle]

instead of a chart i only get a red "X" at top left.

java console:

java.io.FileNotFoundException: http://download.esignal.com/LC/livec...AllApplets.jar
at sun.net.https://www.protocol.http.HttpURLCon...getInputStream(Unknown Source)
at sun.plugin.net.protocol.http.HttpUtils.followRedir ects(Unknown Source)
at sun.plugin.cache.CachedJarLoader.isUpToDate(Unknow n Source)
at sun.plugin.cache.CachedJarLoader.loadFromCache(Unk nown Source)
at sun.plugin.cache.CachedJarLoader.load(Unknown Source)
at sun.plugin.cache.JarCache.get(Unknown Source)
at sun.plugin.net.protocol.jar.CachedJarURLConnection .connect(Unknown Source)
at sun.plugin.net.protocol.jar.CachedJarURLConnection .getJarFile(Unknown Source)
at sun.misc.URLClassPath$JarLoader.getJarFile(Unknown Source)
at sun.misc.URLClassPath$JarLoader.<init>(Unknown Source)
at sun.misc.URLClassPath$3.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at sun.misc.URLClassPath.getLoader(Unknown Source)
at sun.misc.URLClassPath.getLoader(Unknown Source)
at sun.misc.URLClassPath.getResource(Unknown Source)
at java.net.URLClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(Unknown Source)
at sun.applet.AppletClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.applet.AppletClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.applet.AppletClassLoader.loadCode(Unknown Source)
at sun.applet.AppletPanel.createApplet(Unknown Source)
at sun.plugin.AppletViewer.createApplet(Unknown Source)
at sun.applet.AppletPanel.runLoader(Unknown Source)
at sun.applet.AppletPanel.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Laden: Klasse com.futuresource.livecharts.applets.LiveChartsAppl etPlus nicht gefunden
java.lang.ClassNotFoundException: com.futuresource.livecharts.applets.LiveChartsAppl etPlus
at sun.applet.AppletClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.applet.AppletClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.applet.AppletClassLoader.loadCode(Unknown Source)
at sun.applet.AppletPanel.createApplet(Unknown Source)
at sun.plugin.AppletViewer.createApplet(Unknown Source)
at sun.applet.AppletPanel.runLoader(Unknown Source)
at sun.applet.AppletPanel.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.io.IOException: open HTTP connection failed.
at sun.applet.AppletClassLoader.getBytes(Unknown Source)
at sun.applet.AppletClassLoader.access$100(Unknown Source)
at sun.applet.AppletClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
... 10 more
Exception in thread "Thread-4" java.lang.NullPointerException
at sun.plugin.util.GrayBoxPainter.showLoadingError(Un known Source)
at sun.plugin.AppletViewer.showAppletException(Unknow n Source)
at sun.applet.AppletPanel.runLoader(Unknown Source)
at sun.applet.AppletPanel.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
java.lang.NullPointerException
at sun.plugin.util.GrayBoxPainter.showLoadingError(Un known Source)
at sun.plugin.AppletViewer.showAppletStatus(Unknown Source)
at sun.applet.AppletPanel.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Exception in thread "thread applet-com.futuresource.livecharts.applets.LiveChartsAppl etPlus" java.lang.NullPointerException
at sun.plugin.util.GrayBoxPainter.showLoadingError(Un known Source)
at sun.plugin.AppletViewer.showAppletException(Unknow n Source)
at sun.applet.AppletPanel.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Laden: Klasse com.futuresource.livecharts.applets.LiveChartsAppl etPlus nicht gefunden
java.lang.ClassNotFoundException: com.futuresource.livecharts.applets.LiveChartsAppl etPlus
at sun.applet.AppletClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.applet.AppletClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.applet.AppletClassLoader.loadCode(Unknown Source)
at sun.applet.AppletPanel.createApplet(Unknown Source)
at sun.plugin.AppletViewer.createApplet(Unknown Source)
at sun.applet.AppletPanel.runLoader(Unknown Source)
at sun.applet.AppletPanel.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.io.IOException: open HTTP connection failed.
at sun.applet.AppletClassLoader.getBytes(Unknown Source)
at sun.applet.AppletClassLoader.access$100(Unknown Source)
at sun.applet.AppletClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
... 10 more
Exception in thread "Thread-10" java.lang.NullPointerException
at sun.plugin.util.GrayBoxPainter.showLoadingError(Un known Source)
at sun.plugin.AppletViewer.showAppletException(Unknow n Source)
at sun.applet.AppletPanel.runLoader(Unknown Source)
at sun.applet.AppletPanel.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
java.lang.NullPointerException
at sun.plugin.util.GrayBoxPainter.showLoadingError(Un known Source)
at sun.plugin.AppletViewer.showAppletStatus(Unknown Source)
at sun.applet.AppletPanel.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Exception in thread "thread applet-com.futuresource.livecharts.applets.LiveChartsAppl etPlus" java.lang.NullPointerException
at sun.plugin.util.GrayBoxPainter.showLoadingError(Un known Source)
at sun.plugin.AppletViewer.showAppletException(Unknow n Source)
at sun.applet.AppletPanel.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

[eSignal_ToddI]

This issue has been reported to engineering, they're investigating it currently.

[dannol48]

Confirmed. I'm getting the following console messages:

load: class com.futuresource.livecharts.applets.LiveChartsAppl etPlus not found.
java.lang.ClassNotFoundException: com.futuresource.livecharts.applets.LiveChartsAppl etPlus

[freestyle]

i'm a livecharts user since 2001 and it seems that such things always tend to happen just a few minutes before market open. seriously.

wonder why...

[eSignal_ToddI]

Seems like logging out of Quote.com, closing all browser windows, and relaunching the browser/relogging in, is resolving this problem.

[dannol48]

Todd's advise worked.

Only had to close the Quote.com IE7 specific page after logout, so (in my case) no need to close all unrelated browser pages to clear the problem.

Thanks.

[freestyle]

for me it worked without any logging out/in again...