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The following announcement will be sent to all QCharts subscribers within the next few business days. I wanted to post this message here early, so that community members could have the chance to see this first.
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Dear QCharts Subscriber:
We hope that you have found QCharts 6.0 with the eSignal Data Network easier to use. Because 6.0 does not require monitoring what server you’re on and has more accurate price data, it is setting the foundation for future improvements to the QCharts platform. However, we know that for some of our clients this transition has been challenging. We value each and every QCharts user and have listened earnestly to the feedback we’ve received during the ongoing migration process.
This is to let you know of some important updates on your QCharts service, including an improved version of QCharts 6.0, the status of QCharts 6.1 and some further changes coming on the Continuum network.
New QCharts 6.0 Version
Since QCharts 6.0 was first released in September 2007, we have received reports of long loading times for charts, freezing during these times and excessive CPU and / or memory usage. During the development of QCharts 6.1, we discovered some critical inefficiencies in the programming code, and instead of waiting for the release of QCharts 6.1, we decided to go back to the 6.0 version and issue an update with these new fixes.
Version 6.0.2 has recently been released to the QCharts download page. We are encouraging all 6.0 users to update their systems to this new version; we have seen some tremendous performance improvements using it. If you haven’t had the chance to download QCharts 6.0.2 yet, now’s a great time to do so.
QCharts 6.1 Development Update
Both our software and server development teams continue to work on QCharts 6.1. They are focusing on core tasks, such as transitioning the extended historical data from the Continuum servers to the eSignal network. This will retain all of the historical data that you have been used to in version 5.1 and make it available in version 6.1. We are also removing all Continuum internal components and rewiring each part to its eSignal counterpart. This is a very important step in order to speed up all aspects of QCharts data processing and performance.
We are also dramatically increasing the size of the software development and quality assurance teams working on QCharts. While there is inevitably a learning curve associated with this process, the additional engineers will ultimately result in a more powerful and stable QCharts 6.1.
There is a tremendous amount of work to accomplish all the goals we’ve outlined for QCharts 6.1, and we are confident that we will see some great things coming later this year. We want to reaffirm that eSignal is dedicated to addressing the issues on the QCharts platform, and we will do so as quickly as we can.
Santa Clara Data Network (SC8)
As you may recall, we made the decision to close down the Continuum server farm in Miami at the end of last year and transfer all that equipment to the eSignal data center in Hayward, CA. In the same way, we are planning on doing this for the Santa Clara server farm (sc8); in fact, we’ve already begun this move. While we do not anticipate any impact to the average QCharts user, some advanced QCharts users who choose to connect directly to the sc8 data network will need to point their QCharts connections to a Hayward-based server.
QCharts 5.1 Users without 6.0
As a reminder, once the sc8 data network has been closed down, we will be running QCharts 5.1 solely off one data center. While QCharts 5.1 will continue to run just fine, and some users will prefer to stay on this version for as long as possible, it is important for each QCharts user to have 6.0.2 downloaded and installed to ensure that he or she has data access in case of a network-wide event at the QCharts 5.1 data center.
Technical Note: The default installation path for QCharts 6.0.2 is a separate directory from 5.1, effectively leaving 5.1 intact. You can run either, or both concurrently if you have enough CPU and memory to do so.
If you have any questions or comments about this notice, please email our product management staff at: qcideas [ at ] mail.esignal.com or post your feedback on the QCharts Forum. Again, we truly value your business and thank you for your patience and your feedback as we transition toward QCharts 6.1.
Sincerely,
Jay Frank
QCharts Product Manager
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Dear QCharts Subscriber:
We hope that you have found QCharts 6.0 with the eSignal Data Network easier to use. Because 6.0 does not require monitoring what server you’re on and has more accurate price data, it is setting the foundation for future improvements to the QCharts platform. However, we know that for some of our clients this transition has been challenging. We value each and every QCharts user and have listened earnestly to the feedback we’ve received during the ongoing migration process.
This is to let you know of some important updates on your QCharts service, including an improved version of QCharts 6.0, the status of QCharts 6.1 and some further changes coming on the Continuum network.
New QCharts 6.0 Version
Since QCharts 6.0 was first released in September 2007, we have received reports of long loading times for charts, freezing during these times and excessive CPU and / or memory usage. During the development of QCharts 6.1, we discovered some critical inefficiencies in the programming code, and instead of waiting for the release of QCharts 6.1, we decided to go back to the 6.0 version and issue an update with these new fixes.
Version 6.0.2 has recently been released to the QCharts download page. We are encouraging all 6.0 users to update their systems to this new version; we have seen some tremendous performance improvements using it. If you haven’t had the chance to download QCharts 6.0.2 yet, now’s a great time to do so.
QCharts 6.1 Development Update
Both our software and server development teams continue to work on QCharts 6.1. They are focusing on core tasks, such as transitioning the extended historical data from the Continuum servers to the eSignal network. This will retain all of the historical data that you have been used to in version 5.1 and make it available in version 6.1. We are also removing all Continuum internal components and rewiring each part to its eSignal counterpart. This is a very important step in order to speed up all aspects of QCharts data processing and performance.
We are also dramatically increasing the size of the software development and quality assurance teams working on QCharts. While there is inevitably a learning curve associated with this process, the additional engineers will ultimately result in a more powerful and stable QCharts 6.1.
There is a tremendous amount of work to accomplish all the goals we’ve outlined for QCharts 6.1, and we are confident that we will see some great things coming later this year. We want to reaffirm that eSignal is dedicated to addressing the issues on the QCharts platform, and we will do so as quickly as we can.
Santa Clara Data Network (SC8)
As you may recall, we made the decision to close down the Continuum server farm in Miami at the end of last year and transfer all that equipment to the eSignal data center in Hayward, CA. In the same way, we are planning on doing this for the Santa Clara server farm (sc8); in fact, we’ve already begun this move. While we do not anticipate any impact to the average QCharts user, some advanced QCharts users who choose to connect directly to the sc8 data network will need to point their QCharts connections to a Hayward-based server.
QCharts 5.1 Users without 6.0
As a reminder, once the sc8 data network has been closed down, we will be running QCharts 5.1 solely off one data center. While QCharts 5.1 will continue to run just fine, and some users will prefer to stay on this version for as long as possible, it is important for each QCharts user to have 6.0.2 downloaded and installed to ensure that he or she has data access in case of a network-wide event at the QCharts 5.1 data center.
Technical Note: The default installation path for QCharts 6.0.2 is a separate directory from 5.1, effectively leaving 5.1 intact. You can run either, or both concurrently if you have enough CPU and memory to do so.
If you have any questions or comments about this notice, please email our product management staff at: qcideas [ at ] mail.esignal.com or post your feedback on the QCharts Forum. Again, we truly value your business and thank you for your patience and your feedback as we transition toward QCharts 6.1.
Sincerely,
Jay Frank
QCharts Product Manager