Error: "eSignal cannot start: Library C:\Jts\dbcapi.dll cannot be loaded."

[stevegal]

im trying to get my esignal data to run through tws but everytime I connect i get the message Error: "eSignal cannot start: Library C:\Jts\dbcapi.dll cannot be loaded."

this happens regardless of whether i use TWS on my desktop or whatever version I use direct from the interactive brokers site.

I have seen previous posts with this exact issue but nothing mentioned has resolved it

the last post dated 03-30-2011, 08:47 AM from esignal staff Avery H says

There is one other options, If you user the Internet Version of TWS where you log in from the IB website. The error has not come up there.

Well it is for me........


ive spent most of the day on the european helpline getting put onto the answerphone after 10mins , the one time I got through and spoke to someone I got cut off midconversation

im running windows 7 64bit which keeps cropping up in discussion

any help is welcome

[eSignal_EricL]

Hi Stevegal,

Click on this link to a KB article which will explain how to fix it: http://kb.esignal.com/article.aspx?article=5155&p=1

Go to the bottom of the webapage, to the "Note: 64-Bit System Users" section for the fix.

Sincerely,

Eric

[stevegal]

thanks eric this has resolved my problem , i appreciate the help