Tweet
Hi - Anyone have this problem?
Let me describe it. First, it happens regardless of what computer I am on or what OS - I have four computers two on w2000 and one on XP --- plenty of ram over 1gb on most 4gb on my latest.
All the latest OS service packs are installed for each OS. It happened with 7.5 7.6 and 7.7.
Symptom: eSignal issues a crash window and give the option to "...email the crash directly report to eSignal technical support".
I choose yes, and get another message that says (more of less) that the report can not be sent and does not give a reason, and then, the program ends.
The same each time. Seems to happen at random times (general crashing) but I noticed it more when saving a layout, sending image to local file and sometimes when loading certain efs files.
I have spoken to eSignal (3 managers and on VP and about six technical help guys [not "live" (sic) chat) and NO ONE seems at all interested in this. They do not seem to want to get the crash report because maybe then they would have more work to do; at least that is the distinct impression that I have received. The most intelligent response was "... well if we do not get the crash report, we can not help you, can we?" This is not something that has happened overnight, I first experienced this in March of 2004 so we are talking about crash report crashing for going on six months.
If ANYONE has ANY idea of how to get around this, please reply as now it is really hurting me in documenting my charts, saving layouts and loading some efs files.
Thank you.
Let me describe it. First, it happens regardless of what computer I am on or what OS - I have four computers two on w2000 and one on XP --- plenty of ram over 1gb on most 4gb on my latest.
All the latest OS service packs are installed for each OS. It happened with 7.5 7.6 and 7.7.
Symptom: eSignal issues a crash window and give the option to "...email the crash directly report to eSignal technical support".
I choose yes, and get another message that says (more of less) that the report can not be sent and does not give a reason, and then, the program ends.
The same each time. Seems to happen at random times (general crashing) but I noticed it more when saving a layout, sending image to local file and sometimes when loading certain efs files.
I have spoken to eSignal (3 managers and on VP and about six technical help guys [not "live" (sic) chat) and NO ONE seems at all interested in this. They do not seem to want to get the crash report because maybe then they would have more work to do; at least that is the distinct impression that I have received. The most intelligent response was "... well if we do not get the crash report, we can not help you, can we?" This is not something that has happened overnight, I first experienced this in March of 2004 so we are talking about crash report crashing for going on six months.
If ANYONE has ANY idea of how to get around this, please reply as now it is really hurting me in documenting my charts, saving layouts and loading some efs files.
Thank you.
Comment