Please see my last post titled "can't pull historical contracts?"
My development has been held up for quite some time by the problems with the Desktop API.
The only reason we are using eSignal at all is in order to interface with them electronically using the Desktop API.
I've written the entire interface application without being able to pull any data from eSignal due to continuous problems.
The last post contained a testing application that CLEARLY demonstrates a bug within eSignal when pulling commodity contracts. It works fine with stocks. We are only trading commodities and currencies, so this is obviously a big problem for us.
I've called Robi and left numerous messages. I've called tech support numerous times.
Currently I have not heard back from anyone concerning this issue.
The only time that Robi ever called was when his boss ran across one of my posts and thought that I was going to bog down the server with excessive requests. Once I explained that we were only trying to pull about 200 bars of data once a day, I recieved only a cursory amount of advise that did not help and have not heard from him since.
Considering that this behavior appears to be a bug in eSignal, I would have expected to hear back from someone to acknowledge that it is being worked on.
Please call me at 804.370.8196 to discuss this issue further.
My development has been held up for quite some time by the problems with the Desktop API.
The only reason we are using eSignal at all is in order to interface with them electronically using the Desktop API.
I've written the entire interface application without being able to pull any data from eSignal due to continuous problems.
The last post contained a testing application that CLEARLY demonstrates a bug within eSignal when pulling commodity contracts. It works fine with stocks. We are only trading commodities and currencies, so this is obviously a big problem for us.
I've called Robi and left numerous messages. I've called tech support numerous times.
Currently I have not heard back from anyone concerning this issue.
The only time that Robi ever called was when his boss ran across one of my posts and thought that I was going to bog down the server with excessive requests. Once I explained that we were only trying to pull about 200 bars of data once a day, I recieved only a cursory amount of advise that did not help and have not heard from him since.
Considering that this behavior appears to be a bug in eSignal, I would have expected to hear back from someone to acknowledge that it is being worked on.
Please call me at 804.370.8196 to discuss this issue further.
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