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Lock Driver for Advanced GET End-of-Day

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  • GaryW
    replied
    Hello taowave

    Here is a link to the KB artical on GET keys.

    http://kb.esignalcentral.com/article...icle=1631&p=20

    Here is the contact info for eSignal/GET

    LiveRep Support
    Click here to talk to one of our Technical Support Representatives in real time over the Internet. Get help on technical issues and basic billing issues. LiveRep Hours:
    Sunday, 3:00 p.m. - Friday, 1:30 p.m. PT (-8 GMT)


    Email Support
    Customer Service:
    Click Here to contact us for issues relating to billing, account maintenance and payment information. Tech Support:
    Click here to contact Tech Support for issues relating to symbols, data or software.

    Phone Support

    NORTH AMERICA

    Phone: 510.264.1700
    Fax: 510.266.6060
    Press "1" for Customer Service
    Press "2" for eSignal Tech Support
    Press "3" for GET Tech Support

    Phone Support Hours:
    5:00 a.m. - 4:30 p.m. PT

    Sales Department:
    Phone: 800.367.4670

    EUROPE

    Phone: +44 (0)20 7825 8777
    Fax: +44 (0)20 7825 7570
    Phone Support Hours:
    07.00 - 18.00 GMT


    Sales Department:
    Phone: +44 (0)20 7825 8770
    Fax: +44 (0)20 7825 7570

    AUSTRALIA

    Phone: +61 (2) 8668-1600
    Fax: +61 (2) 9267-5786
    Press "1" for Sales
    Press "2" for Customer Service and Tech Support

    Phone Support Hours:
    8:30 a.m.- 5:30 p.m. Australian ET

    Leave a comment:


  • GaryW
    replied
    Hello taowave

    There are 2 types of AGET keys, USB or Parallel. I am assuming you have the parallel version since most all computers have USB ports.

    You can contact AGET support and arrange for an exchange of keys. There may be a charge for S&H.


    You will also need to re-install the key drivers before plugging in the new USB key.

    Leave a comment:


  • taowave
    replied
    Just started trading again and I do not have a usb/parallel port that fits the security key dongle..

    What can I do??

    thanks in advance

    Originally posted by fs_grunt
    Advanced Get EOD and EOD Dashboard both require a usb/parallel port key plus a driver for said key for the program to work.

    Leave a comment:


  • Ainsley
    replied
    USB Dongle & Vista 64

    I had trouble getting the dongle to work with the Vista 64 however the GET install program loads an older version of the software for the dongle which overwrote the newer one supplied by safenet, so the solution is

    1 - install the dongle software first (xp 64 version)
    2 - insert dongle and ensure it finds the drivers
    3 - load GET but select custom install
    4 - de-select the driver options for the dongle
    5- load and run the program

    Leave a comment:


  • GaryW
    replied
    Lock Driver for GET EOD

    The Advanced GET EOD and Advanced GET EOD with Dashboard both require the user to plug in their Advanced GET security key, sometime called a dongle or Lock. The key requiers driver software in order for the Key, the Operating System (OS) and GET program to communicate. This is why we need to have the lock drivers installed. The keys are manufactured by a company called SafeNet. www.safenet-inc.com . The locks are of the Sentinal Super Pro model line from SafeNet and use a set of driver call the "Sentinal Protection Installer". The current version is version 7.3 as of the last time I check the Safenet download site.

    The driver can be downloaded from the Advanced GET download site (version 7.2.2 which is fine to use) or from the SafeNet web site.

    The Advanced GET website is www.AdvancedGET.com/download

    The SafeNet website is http://c3.safenet-inc.com/downloads/...er%207.3.0.exe`

    Hope this helps?

    Leave a comment:


  • fs_grunt
    replied
    Advanced Get EOD and EOD Dashboard both require a usb/parallel port key plus a driver for said key for the program to work.

    Leave a comment:


  • Ainsley
    started a topic Lock Driver for Advanced GET End-of-Day

    Lock Driver for Advanced GET End-of-Day

    Could anyone tell me when this bit of software should be used and for which version of the product?
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