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  • NoData

    hi,
    I'm new to eSignal, and have a simple question: why does it say "No Data" for some symbols, although you can get a chart of that symbol (for example for RNVS,CKXE,ITWO).

    I want to load these symbols using Qcollector to get minutes data, but q collecor gives errors for these symbols(because q collector depends on e Signal)

    Can someone explain?

    Bruno

  • #2
    Bruno
    FWIW I just tried downloading 1 minute data for all three symbols with Qcollector and it appears to be available (see enclosed image for RNVS). Are your intraday charts for these symbols updating in eSignal?
    Alex

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    • #3
      Alex,

      Thanks for your reply...

      No, Idon't get to the intraday charts in e-signal for RNVS. The status window says: "Not Ent."

      Does this have to do with my licence? I've got an e-dsignal basic account...


      QCollector says the following:

      3/24/2006 9:01:22 AM. Data request for "RNVS" failed: [Not entitled for this service]

      So, how do I make sure that I am entitled for this service?

      Bruno

      Comment


      • #4
        Bruno
        That message would suggest that you do not have a subscription for the exchange. You can add a subscription directly through Account Maintenance or contact Live Rep and ask them to assist you
        Alex

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        • #5
          No Forex data

          Hi Alexis,
          I am currently on the one month Forex free data trial, however my page has the same "no data" msg.

          I am logged in ok but no price data is appearing, any ideas?

          Many thanks
          ty53

          Comment


          • #6
            Hi ty53,

            If you are referring to a quote window, in some cases it maybe caused by a firewall software (Norton or McAfee) or a spyware software as well. Feel free to PM with your user name and password and will look further into your account. I can also contact you for some troubleshooting.

            Also, make sure the symbol format your typing in is correct.
            Example: EUR(space)A0-FX (make sure it is A(zero) not the letter "O".

            Please refer to our Knowledge Base Article# 1415, with the list of software that conflicts with the eSignal datafeed.

            KB Article# 1415

            Thank you
            Joe B.
            eSignal____________
            Community Support Group
            eSignal KnowledgeBase
            New User Orientation
            Add QuoTrek to eSignal l Get wireless quotes, charts, news | FREE for 30 days

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