tickdata problem

[Tomcat8]

hello,

cant get tickdata for $mid and mc m6 today?

server problems?

tomcat

[RyanS]

Hi tomcat,

I don't believe we have had any server issues this morning & I am able to get live data on those symbols. What is your cursor window showing you when you put those symbols in to a chart?

[Tomcat8]

hi ryans,

it is every day the same problem. in the morning cet it is not possible to get tickdata. this changes when the us market starts trading action.

see images below.

thanks

tomcat

[Tomcat8]

$rut

[Tomcat8]

mc m6

[ACM]

tomcat
That is because by default tick based charts are set to Dynamic and will request a single day of data only. If there is no data yet on the current day (or not enough data to complete a tick-based bar) then nothing gets displayed.
The solution is to define the tick based intervals in your Time Template and request for each at least 2 days of data. To do this add a User Defined setting for Interval T in the Time Template that is being used in the chart and set the #Days to 2 (or more). If you also use other tick based charts (ie V, S, etc) you may want to add those too.
This should ensure that your charts will display even before a market opens.
Alex

[Tomcat8]

alexis,

i tried it also with a time template for ten days. i will try it with a two day tick chart template tomorrow morning.

tomcat

[ACM]

tomcat
You need to make sure that the Time Template has the specific definitions for the tick intervals ie T, V, S, or P (see the example below)
Alex

[Tomcat8]

alexis,

no problems any more.

thanks a lot.

tomcat

[ACM]

tomcat
You are most welcome
Alex