URGENT - Data Error in Charting EURUSD

[Magda]

Hi There Technical tTam,

Huge data error occured in charts for the Euro / USD currency pair for the date of 2 Dec 2007. A urgent indication on when this will be fixed will be much appreciated.

Thanks in advance for your urgent response.

Regards,
Magda

[Christine B]

Magda,

this issue is under investigation and it should be fixed by now. Please close and reopen your eSignal to reflect the changes.

As a workaround for the future, you can use a single contributor e.g. EUR@FXCM A0-FX to avoid seeing the bad prints.

Thank you for your patience.

Regards,

[Magda]

Thanks for the update Christine.

We rebooted our system and it was timely as it seems to incorporate the fixed data now. Thanks to all the team members who got this fixed.

Another question. The eSignal data feeds to Metastock is not working well. The daily information now reflect the data changes but not the intraday charts. Any suggestions from your end?

Thanks again for your kindness and best regards,
Magda

Originally posted by Christine B
Magda,

this issue is under investigation and it should be fixed by now. Please close and reopen your eSignal to reflect the changes.

As a workaround for the future, you can use a single contributor e.g. EUR@FXCM A0-FX to avoid seeing the bad prints.

Thank you for your patience.

Regards,

[Christine B]

Magda,

did you try to close both applications (including the DM) and reopen?
Try if that helps, if not please send me a PM with your username, or contact us directly to look up your connections.

[Magda]

hi There Christine,

Just to let you know that Metastock Admin suggested a fix so the charts display the correct data.

Thanks again for your kindness it is much appreciated.

Best regards,
Magda

Originally posted by Christine B
Magda,

did you try to close both applications (including the DM) and reopen?
Try if that helps, if not please send me a PM with your username, or contact us directly to look up your connections.

[Christine B]

Magda,

you are very much welcome.

Regards,