ES Z3=2 No Data

[Himalaya]

Yesterday (10/1) the ES Z3 would not update.
Today the ES Z3 will not load.

Yesterday on Elitetrader I noticed that this same thing happened to another Esignal user.

What is the problem and how to fix it?

[Himalaya]

The last time this...

The last time this happened is when Esignal was playing around with decimals on the emini products.

[JayF]

In order to delve into this further, could you PM me your eSignal user name? I haven't had any problems pulling up intraday charts today, but I did see the Elite thread where 2 users were having problems as well.

[kbock]

eSignals Servers are not working correctly.

The server you are on may be good and the one I am on is not working.

Also, one symbol may work and another may not.

I could not pull up CFC this morning even after Live Rep switched me to a 'Good' server.

eSignal obviously does not monitor which servers are working and which are not. This Makes your 'System Status' web page a Joke!

It always says things are normal, when my system doesn't work.

I guess not working is normal!!!

I wont be wasting my Trading time to go back and forth with you guys in tech support.

I am letting you know there is a mojor problem with server inconsitency even pre-market open.

Just fix it or lose customers.

[JayF]

We apologize that many of you are experiencing difficulties with eSignal today. We are investigating what is causing daily and intraday charts from pulling in consistently. Thank you for your patience.

[kbock]

Thanks for Looking into this Jay

Today things ran much better, but there were still some intermittant problems with pulling up charts.

I am a subscriber who switched from Qcharts because of thier reliablity problems in the past.

One thing I did like about Qcharts is if I was on a bad server I could manually switch the server I was looking at on my end, instead of having to call customer service to get this done.

Please put yourself in my shoes, as a trader I DO NOT have the TIME to log in to Live Rep or Call in to Cust Service to get a server switch intraday.

I am trading serious money and need to devout my full attention to the market.

The optimal solution is to just make sure all servers are working fine. I know a bit about network computing and I know it is hard to keep the network running perfectly, but a solution must be found to keep ALL servers running consitently.

I stay with eSignal because you seem to be the best, but I am not completely happy and if a Competitor comes up with a more reliable solution I would switch in a heartbeat. I am currently gathering information about RealTick.

Reliability and speed are the MOST IMPORTANT things for me when I look at a quote provider. I love your speed, I just hope you will seriously look at the inconsitent reliability of your chart servers and find a solution