11.6 Screenshot capture page works, but not appearing in screenshot window

[Rusty3]

Tools>capture page image, then the screenshot window appears with screenshots on the left hand side, but the latest screenshot in the column is blank - as is the larger screenshot in center-right of the screenshot window.

Interestingly enough when I click "copy" below the big blank I do get a true copy of the capture page that I can later paste in the Microsoft Paint application. So it's a matter of displaying the capture page in the screenshot window. The capture page actually has worked.

Is this a 11.6.3024.1119 64 bit bug?

Thanks,
Rusty A

[eostrom]

I'm actually not able to duplicate this. Have you tried a full removal and reinstall of the application? This could be due to part of the application not installing correctly.

[Rusty3]

I'm actually not able to duplicate this. Have you tried a full removal and reinstall of the application? This could be due to part of the application not installing correctly.

No, I haven't. Good idea. How do I do that making sure I don't lose all of my pages, etc.?

Thanks,
Rusty A

[Rusty3]

I fixed it. Weird fix.

I uninstalled, re-downloaded, re-installed - didn't fix the issue.

I discovered that when I removed the "=" sign and the "#" sign from my page names the problem was fixed! Go figure. (I probably didn't follow good page naming convention.)

Thanks,
Rusty A

[eostrom]

That is interesting. Thank you for letting me know what happened with this. I will make note of it and speak with our developers. Thanks again.