Esignal 7 - chart scaling problem

[PHD]

Downloaded Version 7 and observed a chart problem:
When modifying scaling (extending the chart with the X axis), candle sticks overlap and chart becomes muddy.
The spacing between the bars does not remain consistent. (Equal bar spacing in 'Scales' is activated.)
This problem happens regardless of the chart or time frame.
What's wrong ?

[eostrom]

I'm looking into this with our developers. I will let you know what I find out. thank you

[gringo28]

11.7 Chart & Data Latency Issues (Processor Spikes)

Downloaded Version 7 and observed a chart problem:
When modifying scaling (extending the chart with the X axis), candle sticks overlap and chart becomes muddy.
The spacing between the bars does not remain consistent. (Equal bar spacing in 'Scales' is activated.)
This problem happens regardless of the chart or time frame.
What's wrong ?

Other issues:
1) chart settings are reset across the board (e.g. show left/right scale, show MAs in scales even if they are turned off)
2) serious data latency/hang problems at market open and market close (e.g. massive processor spikes which are resolved by QoS but a major disruption)

Thanks for looking into these as well.

[eostrom]

The candlesticks overlapping was done by design. You can stop them from overlapping if when you scale the chart down you reduce the width of the candlesticks. I'm not sure what you mean by chart resetting across the board. Please explain when you can. Thank you.

[gringo28]

Thanks Eric - By chart resetting I mean everything. An example is whether or not to have both axes displayed. Particularly annoying is if you toggle off a moving average price display in the axis, switch tickers and then switch back to the original ticker, it resets to display all moving average values in the axis. As my esignal has once again frozen with both RAM and processor spiking at 100%, I am concerned this problem is larger than simply handling market open volume. Thanks

[eostrom]

Settings resetting is something that we can look into here and I will report. The performance issue you are having is something different though. Would you be able to provide the page and or any efs files that you are loading when this happens. This can be helpful in getting to the bottom of what is going on. Please let me know if this can be done. I will PM you, thank you.

[PHD]

Eric, regarding candlesticks overlapping: if the issue could be resolved by simply reducing width, believe me I would have found this out by myself.
Let me repeat the discrepancies here:
In scaling: Equal Bar Spacing DOES NOT WORK when activated ==> Why ?
So once again, as a result, when modifying the X axis (meaning lengthening the time range), candlesticks overlap and chart become muddy. If equal bar spacing is activated, shouldn't the spacing remain consistent ?
I'd also like to insist on the fact that in the interim I reverted back to Version 11.6.3167.1081.

[eostrom]

The equal bar spacing refers to the time between the candlesticks. This time is equal when this feature is selected and it has nothing to do with the width of the candlesticks themselves. To adjust the candlestick width you'd have to use buttons for this on the Chart Toolbar.

[PHD]

Yes Eric, but bar width DOES NOT work either in my build 11.7. Regardless of any adjustments, or the time frame, when scaling the candle sticks overlap. Very annoying.
Was expecting a little more help. Please view the following charts. Chart 1 where candlesticks spacing is normal and chart 2 where they overlap, and where width cannot be adgusted.

[Squirrely1]

I downloaded the new version yesterday and am having the same issues, and share similar sentiment to what was mentioned above. This is incredibly annoying, and unacceptable that it's just "How it is..." Can we expect this issue to be resolved at any point in the near future?

[eostrom]

You can make it so the candlesticks do not overlap if you decrease the bar width

[Squirrely1]

You can make it so the candlesticks do not overlap if you decrease the bar width

You can, but it immediately reverts back to the "old" settings after you enter a new ticker.

[eostrom]

You can save the bar width as part of the style template and that should make it so it doesn't revert.

[Squirrely1]

You can save the bar width as part of the style template and that should make it so it doesn't revert.

Yes, but when you zoom in or out it readjusts it.

[eostrom]

I don't know what you mean by zoom in or out. If I expand my x-axis after doing this, it doesn't reset my bar width adjustment. Is this what you are seeing?