Data Manager disconnects for no reason

[traderghost]

Hi,

In the past few months, I have been experiencing this strange problem. The Data Manager gets disconnected for no reason. How do I know? My quotes stop coming in and the DM icon turns red. And this can happen 2 or 3 times per trading session during regular market hours.

I was still able to surf the net. I was also able to ping the main ticker plant in Hayward California. So there's nothing wrong with my Internet connection. But my DM remains disconnected, sometimes up to 2 mins, before automatically re-connecting again. So in the meantime, all I can do is just wait. The worse thing is that it can happen 2 times within 5 mins. Very frustrating! Can someone offer some explanation or help? Thanks in advance!

regards
JM

[DuaneG]

traderghost,

When the DM turns to red, does the cursor window read the message "NO DATA" or "DUP ID"? The message within the cursor window may give us a heads up to what is happening here. Also, is your ISP providing you with a static or dynamic IP address? Any info along these lines may narrow down the possible culprits. Thanks.

[traderghost]

Hi Duane.

Thank you for your reply.

When the DM turns to red, it says "NO DATA". My ISP uses dynamic IP address. Any help?

regards
JM