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I have had esignal installed for a few weeks now and must say I have had nothing but problems with it. I do not know if it is a problem at my end or if the software has bugs.
There are three main problems I have had.
1. Data will not update in certain charts. For example, one session I had the DAX chart open, but it would not update without me physically refreshing it. While this was happening an ES (Globex) chart was working fine.
Then, over the next couple of days the DAX would work fine but the ES (Day Session) would not update.
I spent considerable time on the phone with tech support and eventually found a band-aid solution for the problem. By deleting the file called "WINROS Appfix Package" and launching esignal again the problem seemed to go away. However I seriously can't see myself doing this everyday without becoming frustrated.
2. I am running Market Delta volume profiling software that uses the esignal data feed. Each time I use it I have to do a complete re-install to make it work...the software loads but the data feed doesn't - even though it is correctly connected to esignal.
3. I also run a program called MT Predictor that uses the esignal data feed. As with Market Delta I am having to do a complete re-install. Each day, the program literally crashes and is not useable.
Both software vendors are unaware of this happening to other customers. I have only just started using the trial of MarketDelta and the problems were in existence prior to that so I am ruling out that software as the problem. I also used MTPredictor (as well as esignal charts etc) for about 2 weeks with no problems. Then the problems started and now nothing will work without massive hassles.
Can someone who is more technically competent than me suggest what is causing this?
It is not my firewall, and I believe it is not a server issue either. When tech support had me delete the winros file he suggested it may have been corrupted. I have since done a complete reinstall of esignal yet the problem persists.
Mark
There are three main problems I have had.
1. Data will not update in certain charts. For example, one session I had the DAX chart open, but it would not update without me physically refreshing it. While this was happening an ES (Globex) chart was working fine.
Then, over the next couple of days the DAX would work fine but the ES (Day Session) would not update.
I spent considerable time on the phone with tech support and eventually found a band-aid solution for the problem. By deleting the file called "WINROS Appfix Package" and launching esignal again the problem seemed to go away. However I seriously can't see myself doing this everyday without becoming frustrated.
2. I am running Market Delta volume profiling software that uses the esignal data feed. Each time I use it I have to do a complete re-install to make it work...the software loads but the data feed doesn't - even though it is correctly connected to esignal.
3. I also run a program called MT Predictor that uses the esignal data feed. As with Market Delta I am having to do a complete re-install. Each day, the program literally crashes and is not useable.
Both software vendors are unaware of this happening to other customers. I have only just started using the trial of MarketDelta and the problems were in existence prior to that so I am ruling out that software as the problem. I also used MTPredictor (as well as esignal charts etc) for about 2 weeks with no problems. Then the problems started and now nothing will work without massive hassles.
Can someone who is more technically competent than me suggest what is causing this?
It is not my firewall, and I believe it is not a server issue either. When tech support had me delete the winros file he suggested it may have been corrupted. I have since done a complete reinstall of esignal yet the problem persists.
Mark
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