No data in fdax (AX 1!-DT) snapshot window

[matt hellrich]

The open high low close snapshot window just shows zeros.
Restarting esignal 10 does not resolve the issue ( running XP Pro)

Please advice
Matt

[Guest]

Matt,


The snapshot window shows the values on my pc. I have currently running version 10, build 859 on XP Pro too.







Does the chart actually load on a daily interval or does it remain blank? does it load on intraday intervals? Have you checked if you are correctly connected to eSignal, i.e. do you see two green "OK" tabs at the botom right corner of eSignal (if you have removed the status bar, please clivk on View --> check Status Bar)?

[matt hellrich]

Hi Elmar,

tick chart is updating just fine, this is the latest built also.
The cursor window is working fine too.

Matt

[matt hellrich]

Elmar,
snapshot is working OK using time based charts, as soon as I switch to tick charts it's all zeros again.
Hope you can figure it out.
Thanks
Matt

[Guest]

Matt,

As far as I can see, the snapshot window doesn't show OHLC for any 1!. This looks to be a bug on the latest version (possibly in previous versions too). I'll inform the developers, but am unfortunately unable to confirm for which release this can be solved.

[matt hellrich]

Just installed eSignal on an old PC and strange enough it works on that machine.

Reinstalled it on the new PC, not a chance, go figure.
I hope you have it fixed soon.

Good day

Matt

[Christine B]

Matt,

this bug has been confirmed by the PMD team.

It seems that if the chart is the first place where a symbol is requesting a snapshot, that the 1! doesn't fill in the snapshot bar. When under this situation, if one pulls up a Quote Window or Detail Window and requests that same 1! symbol, then the quote does seem to fill in and the snapshot bar in the chart also fills in.

We are planning on re-doing the handling of 1! etc. which will happen during 2008, but unfortunately I am unable to provide you with an ETA as of when this is going to be.

Please let me know if you have further questions.

[matt hellrich]

Originally posted by Christine B
if one pulls up a Quote Window or Detail Window and requests that same 1! symbol, then the quote does seem to fill in and the snapshot bar in the chart also fills in.

Hey, that's an OK workaround.

Thanks

Matt

[matt hellrich]

When do you actually roll the fdax (1!) ?

Matt

[ACM]

Matt
I think that by default it is set to roll on the third Friday of the expiration month however you can set it to your own specifications using the Continuous Contract Settings tool.
For information on the 1! user configured contracts and how to set them up and use them you may want to review this article in the eSignal KnowledgeBase.
Alex

Originally posted by matt hellrich
When do you actually roll the fdax (1!) ?

Matt

[matt hellrich]

Thank you Alex

Matt

[ACM]

Matt
You are most welcome
Alex