esignal crash

[mihaly]

hi all,
on 1 pc it is impossible to start esignal, and on another one there is no problem. The data manager starts normal....i have send crashreports......some help?

greetz
mihaly
login mihalyschroth

[eSignal_AveryH]

Hi Mihaly,
I'm sorry you're having problems with getting eSignal running on one of your computers.

Can you provide me with more information about each of the systems you use?

I would like to know the following types of information for each system:

• Operating Systems
• Are you getting any type of error messages when you launch eSignal?
• Do you have any other applications running?

In addition, are you trying to run eSignal on both computers?


Thanks in advance.

AveryH
eSignal Support

[mihaly]

both systems are on windows XP...1 on home, and 1 on pro.
I get no error message, just a crash report that is send.
I have other applications running....but that doenst seem to make a difference.
I am not trying to run it on 2 pc's

greetz
mihaly
maybe you can check the crash report i have send 10-20 times....

[eSignal_AveryH]

Mihaly,
Thanks for the info and I'll check the crash reports for a pattern that might tell us what's causing the crash. Please know from this previous post that "The crash reports are helpful to a point, they aren't something that tells us what the user was doing in the program or what exactly caused a crash."

If you have never gotten eSignal running on this computer you might want to try a full uninstall using the Windows Control Panel Add/Remove Programs,

After the eSignal is uninstalled remove the following files from the C:\Windows Directory

Winsig.ini
Winros.ini
Reader.ini

Delete the eSignal folder from the C:\Program File Directory.
This information is also available at the following URL http://kb.esignalcentral.com/article...ticle=1626&p=1

Go to our website www.esignal.com/download and install the lasted version.
You can also contact Technical Support for assistance with this above instructions if you are not comfortable doing them.

Please let me know if I can be of further assistance.

AveryH
eSignal Support

[mihaly]

thxs!
deleting the ini files, and installing it again did the trick...
thxs
mihaly

[eSignal_AveryH]

Mihaly,
Thanks for reporting back. I'm glad to hear the steps worked and your up and running. Please let me know if I can be of further assistance.

AveryH
eSignal Support